Intermittent Speed Issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- Re: Intermittent Speed Issues
Re: Intermittent Speed Issues
06-05-2020 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Current stats taken from the router -
BT Hub 6A
+084319+NQ71738874
SG4B1000E020
11-Mar-2020
1.0
1.115.0
0 Days, 0 Hours 46 Minutes 35 Seconds
1.25 Mbps / 9.73 Mbps
1280 / 11436
6.6 dB / 10 dB
36.5 dB
20.4 dB / 36.5 dB
0/38
G_992_5_ANNEX_A
Fast Path
2 MB Uploaded / 4 MB Downloaded
Re: Intermittent Speed Issues
06-05-2020 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@newtondeli Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at http://faults.plus.net.
Re: Intermittent Speed Issues
06-05-2020 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tinytaco This has been an ongoing issue for a number of months. Initially I suspected it was a speed issue as that's how it exhibited itself, but it transpired it was a stability issue with the connection. @Gandalf helpfully worked with me to try various troubleshooting over the course of a few weeks, and we had Openreach out to carry out some physical repair work too, however it's still the same ongoing stability issue we're experiencing, with the line dropping out repeatedly over the course of the day.
There's an existing fault/ticket which has all of the previous investigations detailed, along with this thread.
Re: Intermittent Speed Issues
06-05-2020 5:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for confirming that @newtondeli,
I can see from your connection log that the connection is dropping frequently but testing your line hasn't picked up the cause of this from here. Please report the issue here and let us know when you've completed it - we'll then be able to investigate this further for you.
Re: Intermittent Speed Issues
06-05-2020 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @EmilyD I've completed a new fault report.
Would definitely suggest taking a look at the previous ticket, as lots of issues were identified and troubleshooting carrier out.
Thanks!
Re: Intermittent Speed Issues
06-05-2020 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @newtondeli,
Although we can still view the information from the previous ticket, this has closed due to the length of time that has passed. Please report the issue via the above link and this will open up a new ticket so that this can be investigated further.
Re: Intermittent Speed Issues
06-05-2020 6:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have already done so @EmilyD
Re: Intermittent Speed Issues
06-05-2020 8:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @newtondeli,
Thanks for coming back to us.
I've run a diagnostic test of the line via Openreach systems and it has not reported a fault. Please refer to the following page for advice on checking your Wi-FI: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Thanks - LF
Re: Intermittent Speed Issues
06-05-2020 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@LordFoul It's definitely not a wifi issue, as the connection itself is dropping out (as @EmilyD said she could see from the connection log, and even your fault system identified it had dropped out twice or more each day for the past week - it's actually happening repeatedly.
We've tried different routers, different filters, different devices both hardwired and wifi, but it's the actual connection which is dropping regularly.
Again, if you take a look back through this thread and the previous ticket, and at the line drops, you'll be able to see this is a line/connection issue definitely not to do with wifi.
Re: Intermittent Speed Issues
06-05-2020 8:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was REIN ruled out? That DS SNRM looks high again!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Intermittent Speed Issues
07-05-2020 8:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst not properly ruled, we've had 4 drops on the line this morning with ALL other electrical equipment in the shop switched off, so I'm assuming that gives a good indication that there's something else at play.
Re: Intermittent Speed Issues
07-05-2020 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just updating with the radius output Ian has kindly shared on my ticket, showing how many disconnects we're experiencing!
Re: Intermittent Speed Issues
07-05-2020 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"so I'm assuming that gives a good indication that there's something else at play"
The RFI could be elsewhere.
That graph is horrible!
Is there noise on the phone line?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Intermittent Speed Issues
07-05-2020 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We’re an end terrace building, residential on the attached side, and a large open space on the other with just a hedge, so unless RFI is coming from the house next door or travelling some distance then I’m not sure what could be causing it?
This is exactly the same issue we had previously, which improved but was never fully resolved.
Re: Intermittent Speed Issues
07-05-2020 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I know the frustration.
Years back when I ran a pub, after months of engineer visits - numerous changes to the d-side (under-ground, over head and pole riser segment) changes I got the typical speed risen from 2.5Mbps unstable to 5-6Mbps stable ... aside for the impact of passing high speed trains some 300 yards away.
The source of RFI can be anywhere near the length of the d-side circuit.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- Re: Intermittent Speed Issues