Domain Name Transfer.
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- Re: Domain Name Transfer.
Domain Name Transfer.
15-05-2019 9:43 PM
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Re: Domain Name Transfer.
16-05-2019 8:47 AM
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Anyone?
This is getting ridiculous!
Registrar:
Plusnet Plc t/a Plusnet PLC [Tag = FORCE9]
URL: http://www.plus.net
Relevant dates:
Registered on: 15-Oct-2002
Expiry date: 15-Oct-2019
Last updated: 05-Oct-2018
Registration status:
Registered until expiry date.
Name servers:
ns1.force9.net
ns1.plusnet.co.uk 195.166.128.17
ns2.force9.net
ns2.plusnet.co.uk 212.159.13.150
WHOIS lookup made at 08:46:49 16-May-2019
Re: Domain Name Transfer.
16-05-2019 8:49 AM
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I understand that someone named @bobpullen may be able to help me?
Re: Domain Name Transfer.
16-05-2019 9:46 AM
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Re: Domain Name Transfer.
16-05-2019 11:45 AM
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Hi @ceair, I'm sorry to hear the domain transfer looks to have taken longer than you would have liked. I can confirm however when checking WHOIS for the domain, the IPS tag looks to have now been updated. If there's anything else we can help you with moving forwards please do let us know.
Re: Domain Name Transfer.
20-06-2019 11:26 AM
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I too am having the same issues.
It seems a simple IPSTAG change is beyond the support team.
Request was made on the 12th of June and still no response.
Re: Domain Name Transfer.
20-06-2019 11:33 AM
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In all honesty you are best calling them up, BUT, be prepared for a monumental wait on the phone.
I had a truly awful experience, when after their first attempt at changing my IPSTAG they managed to remove my domain completely from the DNS and I lost all emails for over 24 hours, superb for a just in time operating business.
My last call to get this sorted took over 2 hours, and even then (this is not joking) I spoke to the very same person 5 times, who kept informing me that she unfortunately couldn't help as she wasn't part of that team and wasn't trained to make the change. Every time she put me through to the correct team, it was evident that they were on lunch, or on the toilet, or outside having a vape, because the round robin phone line kept going back to her. Finally managed to find a chap to help who informed me that his "network" team hadn't followed protocol and had made a change which had effectively shut my domain down.
I refused to hang up until they had made the changes for me on the phone. Disgraceful service really.
Re: Domain Name Transfer.
20-06-2019 12:47 PM
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Re: Domain Name Transfer.
20-06-2019 2:40 PM
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Thanks for your reply
But you might want to get your support team to read the instructions I posted.
They have used the wrong domain spelling...!
Re: Domain Name Transfer.
20-06-2019 3:01 PM - edited 20-06-2019 3:02 PM
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Hi @tbeglin
I am sorry for the mistake and I have taken the necessary steps to get this rectified.
I have escalated back to the relevant team to look into the domain transfer again.
I am sorry for the inconvenience this is causing.
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