Wrong details on about my line on BT Wholesale
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Wrong details on about my line on BT Wholesale
22-10-2013 12:37 PM
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I ordered Fiber a few weeks ago and was told that I could get it at my new house based on my postcode, the order was placed. However, only ADSL has been installed and I have been told by PlusNet that Fiber is not available at my property yet.
Undeterred, I have done a bit of investigation and searching the wholesale checker for a property a few doors down shows FTTC is available.
A search of the BT wholesale site for my number gives the results in checker1.png (note there is no FTTC available). A search for my neighbor up the road gives the results in checker2.jpg (note there is FTTC available). Since we are both on the same cabinet, how is it possible that I cannot get FTTC?
Any help much appreciated.
Thanks
Re: Wrong details on about my line on BT Wholesale
22-10-2013 1:38 PM
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I can see we've broached this with our suppliers according to ticket 75985765 so please keep an eye on there for an update.
Adam
Re: Wrong details on about my line on BT Wholesale
22-10-2013 2:05 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Wrong details on about my line on BT Wholesale
23-10-2013 7:18 AM
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1. up to 5.5; 4 to 8Superficially, at least, might that difference suggest that one line is much longer than the other, and so distances from both exchange and cabinet varied to a like extent.
2. up to 8 ; 7 to 8
Could it be that with the vagaries of loops' paths the properties are further apart than the OP believes? BTW near me there are two houses a road width apart that have considerably different FTTC estimates; reason the loop tracks round a large cul-de-sac between the two.
Re: Wrong details on about my line on BT Wholesale
23-10-2013 8:43 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Wrong details on about my line on BT Wholesale
23-10-2013 8:55 AM
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Oh and I found the cabinet the other day and my house is about 150m away from it
Re: Wrong details on about my line on BT Wholesale
23-10-2013 1:04 PM
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Re: Wrong details on about my line on BT Wholesale
23-10-2013 1:24 PM
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Very bad and don't understand why is this?
Re: Wrong details on about my line on BT Wholesale
23-10-2013 3:57 PM
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Quote Very bad and don't understand why is this?
Sometimes orders can be rejected or cancelled with no reason provided but it should then be down to the ISP to chase that up for further information. In the case of a rejection this can take a little more time to do but as with @cjclegg we can push back to find out more in such cases.
Re: Wrong details on about my line on BT Wholesale
25-10-2013 9:05 AM
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However, a phone number search still isn't showing the FTTC
Hopefully this does now mean that it is available....
Re: Wrong details on about my line on BT Wholesale
25-10-2013 10:08 AM
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Re: Wrong details on about my line on BT Wholesale
25-10-2013 11:33 AM
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If your property is a new build it takes time for OR to add the phone number to the system
Re: Wrong details on about my line on BT Wholesale
29-10-2013 1:17 PM
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Re: Wrong details on about my line on BT Wholesale
29-10-2013 3:14 PM
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Re: Wrong details on about my line on BT Wholesale
19-11-2013 1:32 PM
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I have now been in touch with a neighbour who confirms that the checker for his property is also showing Cabinet 3 with FTTC availability.
Cheers
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