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Fibre profile reset

davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Fibre profile reset

my fibre profile needs a reset i am lost 10mb of download speed since swiched over
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre profile reset

ISPs don't have the ability to easily reset a line on Fibre, at the moment this only happens via an engineer visit or by the DLM automatically. If you've lost speed and it's enough to warrant a fault, then report this through to us and we'll take a look.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Fibre profile reset

my speeds have gone down upload and download speed lost from upload 18mb to 13 mb from 72mb download to 62mb i had 72mb from bt when i was with them all the time with plusnet it loss speed the ping was 17 after the swich now it gone up to 30 do you think a DLM automatically make the change?
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Fibre profile reset

i did chack the bt broadband checker and it come out as 80mb download and 20mb upload why is it lossing speed
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Fibre profile reset

can we put a DLM on my broadband i know it can be faster as it is
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre profile reset

As mentioned earlier, we have very little direct control over Fibre connections. All of them do have DLM on though as per Kelly's reply in your other thread on the same subject: http://community.plus.net/forum/index.php/topic,120954.msg1048476.html#msg1048476
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Fibre profile reset

I believe in a few months time, ISPs will have more control over fibre connections?