cancel
Showing results for 
Search instead for 
Did you mean: 

Question #78089694 No response

davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Question #78089694 No response

this was raised on the 3rd and no response yet and it was in Broadband Troubleshooter
11 REPLIES
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

All traffic  All day  Line speed does that answer the contact bracking if speed goes alot down then it says and paying for Huh?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Question #78089694 No response

Hi,
I've checked over your connection and can't see any issues. Your download speed and profile look ok.
Downstream Speed 66.7 Mbps
Upstream Speed 20.0 Mbps
Profile Name 40M-80M Downstream, Interleaving Low - 10M-20M Upstream, Interleaving On
Are you connecting over a wireless or wired connection?
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

wired connection 1.0Gbps with a bt home hub 4
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question #78089694 No response

I think the speeds that you're referring to could be your Local Area Connection. This is the speed between your Laptop/PC and your Homehub 4.
Chris Pettitt
Cloud Environments Engineer
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

yes it is Local Area Connection that speed i am trying to find out why my ping is 25 now then before it was 17 do i have a DLM on the line?
this is what bt site checker i can get
79.9Mb*
Download speed
20Mb*
Upload speed
by entering my phone number
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question #78089694 No response

Your ping increase could be due to something external, it'd be impossible to know what though.
The speeds you're getting look pretty good and I wouldn't worry too much by an increase of 8ms in your ping, it wont affect anything you do on the Internet.
All Fibre circuits have DLM on them, this cannot be removed.
Chris Pettitt
Cloud Environments Engineer
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

can it be the modem whats going i had the same one for 3 years
i have  BT Openreach Modem Router FTTC VDSL Hawaeii HG612 thats 3 years old one
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Question #78089694 No response

Hi,
Your speeds have decreased because the DLM has determined it needs to decrease your speeds to improve the stability of your line.  You are currently on a 64400 profile on our side, which we changed you to this morning after BT informed us of a profile change on their side.  This is slightly under your estimate of 68Mbps. 
It's probably nothing do to with your modem, more likely to be weather related, or perhaps some crosstalk from additional people getting fibre installed from your cab.
Kelly Dorset
Broadband Service Manager
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

it was windy last night and all day i think that did it
http://www.speedtest.net/result/1902292967.png that was the speed when i was with them for 3 years like that
when do you think the DLM will kick in again to test high speeds again?
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Question #78089694 No response

now i have a disconnect problems now
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Question #78089694 No response

I see you have an engineer visit booked to investigate the problems you've been seeing. Let us know how this goes and if you're still seeing issues after they've been.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff