The 582n login page keeps popping up unexpectedly
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: The 582n login page keeps popping up unexpecte...
The 582n login page keeps popping up unexpectedly
17-02-2015 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Everything has been fine for the last 10 months since we joined plusnet, but yesterday this started to happen for random webpages, incuding plusnet itself! At the moment it seems OK since the last router reboot, however when it happens it is on laptops, tablets (android and iPad), and phones too! Very frustrating!
Strangely we are also having sound quality problems with our landline phones, distortion of voices being the main one. I wonder if the two problems are connected?
First of all, here are TG582n Full DSL Stats as advised:
DSL Connection
Link Information
Uptime: 0 days, 18:37:12
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,276 / 15,587
Data Transferred (Sent/Received) [MB/GB]: 94.83 / 1.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 12.1 / 22.5
SN Margin (Up/Down) [dB]: 6.0 / 9.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 77 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 182 / 0
FEC Errors (Up/Down): 0 / 107,042
CRC Errors (Up/Down): 336 / 652
HEC Errors (Up/Down): 325 / 21,599
I have also run a BTW Performance Test as advised and here are the Stats:
1. Best Effort Test: -provides background information.
Download Speed
12.29 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 12.29 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.91 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.02 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Any help would be much appreciated.
Many thanks
Re: The 582n login page keeps popping up unexpectedly
17-02-2015 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As advised on the previous thread, it sounds like you have browsing intercept configured. With that setting, if the router has a problem reaching the requested resource, it redirect the request to the browser's login page. I really do not see the point of that, but heyho!
If you have problems with the voice service, that MUST be resolved before any consideration of looking at a broadband fault.
If you do a quite line test - dial 17070 option 2 using a wired phone in the master socket with everything else disconnected - what do you hear?
If you do the same test with the router plugged in what do you hear?
If it is anything other than silence, you need to report this to you phone provider - do not mention broadband issues!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: The 582n login page keeps popping up unexpectedly
17-02-2015 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not convinced both issues are related, and your web browsing needs a little more investigation.
Re: The 582n login page keeps popping up unexpectedly
17-02-2015 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Obviously something has "upset" DLM at some point at the DS Target SNRM has been raised to 9dB by the looks of it. There's also 10 LOS's since the last time the 582n was powered off or rebooted whenever that was. Whilst current errors aren't off the scale, it would be better if they were lower.
Don't forget to do graceful disconnects if you are going to swap things around plug into the test socket etc. as previously mentioned here
Re: The 582n login page keeps popping up unexpectedly
17-02-2015 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't been in much today, but when I have been online, I've had no more problems so far, since the router was rebooted late on yesterday afternoon.
However the voice distortion on phone calls is persisting. I can best describe it as the sort of breakdown you get if you turn the volume too high on speakers!
I will try new filter, handset, etc tomorrow. I'm afraid I have Rheumatoid Arthritis so can only do this when my joints will comply, which they won't tonight, as the socket is at floor level. So fingers crossed that tomorrow is a better day. If not I will have to await my husbands return on Thursday night/Friday Morning. Sorry about this and thank you again
Re: The 582n login page keeps popping up unexpectedly
26-02-2015 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I updated my question on the Help Assistant, but as yet have had no response.
Fast forward to this morning just after 11am. I am normally walking my dogs but today was waiting until the rain subsided. Opened the door to find a BT engineer! Had I been warned - certainly not! I guess if it hadn't been raining I would have been £60 out of pocket because he couldn't gain access!!
He determined that the fault was not on our property but in the road. He came back to tell me it was fixed, and I was slightly happier. I have been unable to test my landline for voice distortion, as none of my contacts are in, however, in the space of an hour, I have already had 3 internet drop outs.
After 10 days of this problem (it's actually been 2 weeks but only 10 days since I reported it!), I am feeling fed up and frustrated.
My message to Plusnet and BT is to communicate with each other, and more importantly, to your customers.
Re: The 582n login page keeps popping up unexpectedly
26-02-2015 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: The 582n login page keeps popping up unexpectedly
26-02-2015 7:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Only time will tell what, if any, response I have!
Re: The 582n login page keeps popping up unexpectedly
26-02-2015 9:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tony, who responded to the thread before, hasn't been in today.
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 12:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: waffley However the voice distortion on phone calls is persisting. I can best describe it as the sort of breakdown you get if you turn the volume too high on speakers!
Just noticed this. Interesting, that voice distortion on the phone line sounds exactly like I suffer from intermittently on my phone line.
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 12:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you had any problems with incoming or outgoing calls?
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 12:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On broadband over the last month or so I have seem a gradual reduction in speed. Nothing too dramatic, but whereas I used to expect almost 17Mbps with 6dB Noise Margin it has drifted downwards and in recent days dipped below 16Mbps. Currently it is 16,087kbps download with Noise Margin 6.4dB Upload is currently 12227kbps with what looks like same NM.
FEC is 95132, but I have seen it much higher than that recently. I turn router on/off on a daily basis.
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 1:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: The 582n login page keeps popping up unexpectedly
27-02-2015 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: The 582n login page keeps popping up unexpecte...