Slow speeds and shared phone line
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Slow speeds and shared phone line
09-05-2012 9:49 AM
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Anyway i've just checked the phone line coming into the house to see if it was an old line and noticed the line goes next door and is then split from a box into both mine and my neighbours house i've heared of this in flats etc but not a row of terraced houses!
i get both phone and dsl from plusnet do you think they can BT to sort it out as im sharing my bandwidth with next door!
cheers.
Re: Slow speeds and shared phone line
09-05-2012 1:42 PM
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A multi-line incomming BT cable will be going to the junction box on the wall.
From there the individual lines to each property are split out and each taken to the various BT master sockets (NTE5) usually in the hall.
BT will put these distribution points at the most convienent place. On a terraced house wall indeed sounds quite likely - at the top of a telegraph pole is common in more rural areas.
You are not sharing your bandwidth or phone line with anyone else.
You line may well go back to the exchange via several of these junction boxes and a street cabinet and at each point it is joined up to a larger cable comprising many hundreds of lines within it.
Without knowing a lot more detail it is impossible to say whether your current speed is right for the property's distance from the exchange.
Re: Slow speeds and shared phone line
09-05-2012 1:54 PM
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As x47c says, you won't be sharing your line. You attenuation of 61dB, so the line is quite long. your BT and plusnet profiles are both 1000, so you should be getting close to that. Can you tell me if you're using any extension cables/sockets? Do you have a test socket you can plug into? Your current SNR is 11dB, so if we can get that lower we could potentially increase your speed.
Jojo
Re: Slow speeds and shared phone line
09-05-2012 4:39 PM
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cheers.
Re: Slow speeds and shared phone line
09-05-2012 5:15 PM
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Download speedachieved during the test was - 0.69 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
plusnet speedtest.....
Telephone number:
Phone exchange:
TODMORDEN
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2012-04-10 19:56:03
Current line speed:
1 Mb
not really any difference through the test socket although for some reason the plusnet test reports our old phone number?
Re: Slow speeds and shared phone line
09-05-2012 9:40 PM
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Don't worry about the old line check, it's just historical data. There is a big change there though as your sync rate has increased, which will increase your speed. Have you left it in the test socket? If you let me know that it's still in there I'll reset the SNR to try and give it a bigger lift.
Jojo
Re: Slow speeds and shared phone line
09-05-2012 10:48 PM
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thx again.
Re: Slow speeds and shared phone line
10-05-2012 9:11 AM
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Quote could you turn interleaving off
Sure, that should go through tomorrow.
FYI in case anyone's interested; when a line is "DACS'ed" and broadband is ordered BT's records there's already a note on BT's system which in turn flags up a delay on the order, stopping it from progressing until that's removed. That's then down to the ISP to keep their customer informed of the progress of the DACS removal before broadband is provided.
Re: Slow speeds and shared phone line
10-05-2012 11:30 AM
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Re: Slow speeds and shared phone line
10-05-2012 11:36 AM
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gonna go look for a spare filter in case this ones faulty.
modem stats atm through the test socket...
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: INTERLEAVED
Downstream Rate: 1856 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 6 db
Upstream Margin: 19 db
Downstream Line Attenuation: 61
Upstream Line Attenuation: 31
Re: Slow speeds and shared phone line
10-05-2012 1:23 PM
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Re: Slow speeds and shared phone line
10-05-2012 2:58 PM
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both phone and broadband does work though
Re: Slow speeds and shared phone line
10-05-2012 3:27 PM
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the intermittent dial tone means you have a message. Dial 1571 to retrieve it.
Jojo
Re: Slow speeds and shared phone line
10-05-2012 4:33 PM
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anyways hopefully the filter was just dodgy as it was quite old
Re: Slow speeds and shared phone line
11-05-2012 8:48 AM
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anyways thanks for all the help as things look much much better now
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 2176 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 6 db
Upstream Margin: 18 db
Downstream Line Attenuation: 62
Upstream Line Attenuation: 31
it looks like the faulty filter probably messed up my profile during the training period and i think i'll replace the master socket as the previous tenant couldn't unplug a phone and just ripped the cable out leaving a mangled plug stuck in the socket
thx again
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- Re: Slow speeds and shared phone line