REIN back with a vengeance? #100344275
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- Re: REIN back with a vengeance? #100344275
REIN back with a vengeance? #100344275
05-03-2015 1:26 PM
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3 Mar from 11:42 onwards it was up and down consistently, so unusable until 17:05
I've contacted Plusnet and ticket #100344275 was created for me (72 hours for testing).
The wiring was checked and an ADSL Mk2 faceplate fitted 18 Sep 2014, no other changes have been made.
Current stats:
xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 21:14:23
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 12
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IFTN
Specific: 0000 71C8
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [Kbps]: 14202 888
Attenuation [dB]: 28.0 13.9
Margins [dB]: 8.6 16.2
Output power [dBm]: 0.0 12.4
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 1.07 2.00
Delay [ms]: 7.98 8.00
Depth []: 64 0.00
R: 16 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 1
Loss of frame (LOF): 8
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 1949
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 2340 0
FEC: 20817635 300
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1921 N/A
G.997.1 Statistics (last 15 minutes):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 1
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 2340 0
FEC: 20817635 300
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1921 N/A
G.997.1 Statistics (last 24 hours):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 246
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 2340 0
FEC: 20817635 300
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1921 N/A
but what I am really worried about is the attached graph
Re: REIN back with a vengeance? #100344275
05-03-2015 5:07 PM
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Re: REIN back with a vengeance? #100344275
05-03-2015 5:49 PM
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That looks grim, it rather looks like something local being switched on, warming up (downward shift) and spewing out REIN, then suddenly switching off (sharp upward shift), ceasing to emit REIN.
As much for Tony as anything else, what happened back here - http://community.plus.net/forum/index.php/topic,131451.msg1154963.html#msg1154963 - was a SNRM reset performed at that time? Were those issues fully resolved?
Kevin
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Re: REIN back with a vengeance? #100344275
05-03-2015 6:11 PM
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I was told that some line tests would be done over the next 72 hrs (from Tues) so I guess that hasn't been happening, and how could I give more information at the time when I didn't have any access?!?!?
Anyway, I've updated the ticket and pointed the team to the forum.
Re: REIN back with a vengeance? #100344275
16-03-2015 1:29 PM
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<38> Mar 11 11:15:23 PPP CHAP Chap receive success : authentication ok
Mar 12 04:23:03 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 210.38.2.86 Dst ip: 87.115.75.16 Type: Destination Unreachable Code: Port Unreacheable
<132> Mar 12 15:25:27 PPP link down (Internet) [87.115.75.16]
<39> Mar 12 15:38:12 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 12 15:38:12 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 12 15:38:13 PPP CHAP Chap receive success : authentication ok
<132> Mar 12 15:38:16 PPP link up (Internet) [146.199.107.94]
<85> Mar 12 15:38:16 FIREWALL event (1 of 1): deleted rules
<14> Mar 12 15:38:25 CONFIGURATION saved by TR69
<132> Mar 13 14:02:54 PPP link down (Internet) [146.199.107.94]
<85> Mar 13 14:02:55 FIREWALL event (1 of 1): created rules
<85> Mar 13 14:02:55 FIREWALL event (1 of 1): modified rules
<39> Mar 13 14:03:08 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 13 14:03:08 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 13 14:03:10 PPP CHAP Chap receive success : authentication ok
<132> Mar 13 14:03:11 PPP link up (Internet) [212.159.50.214]
<173> Mar 16 11:13:12 xDSL linestate down
<85> Mar 16 11:13:13 FIREWALL event (1 of 1): created rules
<85> Mar 16 11:13:13 FIREWALL event (1 of 1): modified rules
<173> Mar 16 11:13:32 xDSL linestate down
<132> Mar 16 11:14:02 PPP link down (Internet) [212.159.50.214]
<173> Mar 16 11:14:03 xDSL linestate down
<173> Mar 16 11:14:24 xDSL linestate down
<173> Mar 16 11:14:46 xDSL linestate up (ITU-T G.992.5; downstream: 14650 kbit/s, upstream: 888 kbit/s; output Power Down: 20.6 dBm, Up: 12.8 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 6.3 dB, Up: 15.8 dB)
<39> Mar 16 11:14:59 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 11:14:59 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 11:15:02 PPP CHAP Chap receive success : authentication ok
<39> Mar 16 11:16:15 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 11:16:15 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 11:16:15 PPP CHAP Chap receive success : authentication ok
<39> Mar 16 11:17:28 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 11:17:29 PPP CHAP Receive challenge (rhost = PCL-AG02)
<38> Mar 16 11:17:29 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 11:17:29 PPP link up (Internet) [91.125.88.155]
<85> Mar 16 11:17:30 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 11:17:43 CONFIGURATION saved by TR69
<173> Mar 16 11:29:33 xDSL linestate down
<85> Mar 16 11:29:34 FIREWALL event (1 of 1): created rules
<85> Mar 16 11:29:34 FIREWALL event (1 of 1): modified rules
<173> Mar 16 11:29:50 xDSL linestate down
<132> Mar 16 11:30:19 PPP link down (Internet) [91.125.88.155]
<173> Mar 16 11:30:20 xDSL linestate down
<173> Mar 16 11:30:47 xDSL linestate down
<173> Mar 16 11:31:13 xDSL linestate up (ITU-T G.992.5; downstream: 20416 kbit/s, upstream: 888 kbit/s; output Power Down: 19.1 dBm, Up: 12.0 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.4 dB, Up: 16.9 dB)
<39> Mar 16 11:31:15 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 11:31:16 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 11:31:16 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 11:31:19 PPP link up (Internet) [146.199.152.223]
<85> Mar 16 11:31:20 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 11:31:28 CONFIGURATION saved by TR69
<37> Mar 16 11:35:41 LOGIN User admin logged in on [HTTP] (from 192.168.1.76)
<37> Mar 16 11:38:47 LOGOUT User admin logged out on TELNET (192.168.1.76)
<37> Mar 16 11:38:55 LOGIN User admin logged in on TELNET (192.168.1.76)
<173> Mar 16 12:47:19 xDSL linestate down
<85> Mar 16 12:47:19 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:47:19 FIREWALL event (1 of 1): modified rules
<173> Mar 16 12:47:40 xDSL linestate down
<173> Mar 16 12:48:10 xDSL linestate down
<132> Mar 16 12:48:16 PPP link down (Internet) [146.199.152.223]
<173> Mar 16 12:48:36 xDSL linestate down
<173> Mar 16 12:49:02 xDSL linestate up (ITU-T G.992.5; downstream: 17687 kbit/s, upstream: 888 kbit/s; output Power Down: 19.2 dBm, Up: 12.1 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.4 dB, Up: 17.3 dB)
<39> Mar 16 12:49:13 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 12:49:13 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 12:49:13 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 12:49:14 PPP link up (Internet) [80.189.237.165]
<85> Mar 16 12:49:14 FIREWALL event (1 of 1): deleted rules
<173> Mar 16 12:49:34 xDSL linestate down
<85> Mar 16 12:49:35 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:49:35 FIREWALL event (1 of 1): modified rules
<173> Mar 16 12:49:55 xDSL linestate down
<173> Mar 16 12:50:26 xDSL linestate down
<132> Mar 16 12:50:33 PPP link down (Internet) [80.189.237.165]
<173> Mar 16 12:50:52 xDSL linestate down
<173> Mar 16 12:51:18 xDSL linestate up (ITU-T G.992.5; downstream: 17234 kbit/s, upstream: 888 kbit/s; output Power Down: 19.2 dBm, Up: 12.1 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.3 dB, Up: 17.1 dB)
<39> Mar 16 12:51:29 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 12:51:30 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 12:51:30 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 12:51:30 PPP link up (Internet) [146.200.145.130]
<85> Mar 16 12:51:31 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 12:51:45 CONFIGURATION saved by TR69
<173> Mar 16 12:51:50 xDSL linestate down
<85> Mar 16 12:51:50 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:51:50 FIREWALL event (1 of 1): modified rules
<37> Mar 16 12:51:59 LOGOUT User admin logged out on TELNET (192.168.1.76)
<37> Mar 16 12:52:02 LOGIN User admin logged in on TELNET (192.168.1.76)
<173> Mar 16 12:52:11 xDSL linestate down
<173> Mar 16 12:52:37 xDSL linestate down
<132> Mar 16 12:52:40 PPP link down (Internet) [146.200.145.130]
<173> Mar 16 12:52:58 xDSL linestate down
<173> Mar 16 12:53:24 xDSL linestate down
<173> Mar 16 12:53:50 xDSL linestate up (ITU-T G.992.5; downstream: 13204 kbit/s, upstream: 888 kbit/s; output Power Down: 19.3 dBm, Up: 12.2 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.2 dB, Up: 17.3 dB)
<39> Mar 16 12:53:51 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 12:53:52 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 12:53:52 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 12:53:55 PPP link up (Internet) [87.113.203.138]
<85> Mar 16 12:53:56 FIREWALL event (1 of 1): deleted rules
<173> Mar 16 12:54:22 xDSL linestate down
<85> Mar 16 12:54:22 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:54:22 FIREWALL event (1 of 1): modified rules
<173> Mar 16 12:54:42 xDSL linestate down
<24> Mar 16 12:54:59 [CWMP] Connection timed out
<132> Mar 16 12:55:12 PPP link down (Internet) [87.113.203.138]
<173> Mar 16 12:55:12 xDSL linestate down
<173> Mar 16 12:55:38 xDSL linestate down
<173> Mar 16 12:56:04 xDSL linestate up (ITU-T G.992.5; downstream: 16924 kbit/s, upstream: 888 kbit/s; output Power Down: 19.2 dBm, Up: 12.1 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.4 dB, Up: 17.1 dB)
<39> Mar 16 12:56:08 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 12:56:09 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 12:56:09 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 12:56:09 PPP link up (Internet) [87.113.193.216]
<85> Mar 16 12:56:10 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 12:56:23 CONFIGURATION saved by TR69
<173> Mar 16 12:56:36 xDSL linestate down
<85> Mar 16 12:56:36 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:56:36 FIREWALL event (1 of 1): modified rules
<173> Mar 16 12:56:57 xDSL linestate down
<173> Mar 16 12:57:14 xDSL linestate down
<132> Mar 16 12:57:29 PPP link down (Internet) [87.113.193.216]
<173> Mar 16 12:57:44 xDSL linestate down
<173> Mar 16 12:58:10 xDSL linestate down
<173> Mar 16 12:58:36 xDSL linestate up (ITU-T G.992.5; downstream: 16660 kbit/s, upstream: 888 kbit/s; output Power Down: 19.2 dBm, Up: 11.9 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.4 dB, Up: 17.1 dB)
<39> Mar 16 12:58:40 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 12:58:40 PPP CHAP Receive challenge (rhost = JUNOS)
<38> Mar 16 12:58:40 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 12:58:43 PPP link up (Internet) [80.189.38.145]
<85> Mar 16 12:58:44 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 12:58:52 CONFIGURATION saved by TR69
<173> Mar 16 12:59:08 xDSL linestate down
<85> Mar 16 12:59:08 FIREWALL event (1 of 1): created rules
<85> Mar 16 12:59:08 FIREWALL event (1 of 1): modified rules
<173> Mar 16 12:59:29 xDSL linestate down
<173> Mar 16 12:59:59 xDSL linestate down
<132> Mar 16 13:00:00 PPP link down (Internet) [80.189.38.145]
<173> Mar 16 13:00:25 xDSL linestate down
<173> Mar 16 13:00:51 xDSL linestate up (ITU-T G.992.5; downstream: 11333 kbit/s, upstream: 888 kbit/s; output Power Down: 19.2 dBm, Up: 11.7 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.1 dB, Up: 17.0 dB)
<173> Mar 16 13:01:23 xDSL linestate down
<173> Mar 16 13:01:44 xDSL linestate down
<173> Mar 16 13:02:14 xDSL linestate down
<173> Mar 16 13:02:40 xDSL linestate down
<173> Mar 16 13:03:06 xDSL linestate up (ITU-T G.992.5; downstream: 17466 kbit/s, upstream: 888 kbit/s; output Power Down: 19.1 dBm, Up: 12.0 dBm; line Attenuation Down: 27.5 dB, Up: 13.9 dB; snr Margin Down: 3.4 dB, Up: 17.2 dB)
<39> Mar 16 13:03:12 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 13:03:12 PPP CHAP Receive challenge (rhost = PCL-AG01)
<38> Mar 16 13:03:13 PPP CHAP Chap receive success : authentication ok
<132> Mar 16 13:03:13 PPP link up (Internet) [87.115.14.222]
<85> Mar 16 13:03:13 FIREWALL event (1 of 1): deleted rules
<14> Mar 16 13:03:27 CONFIGURATION saved by TR69
<81> Mar 16 13:13:50 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 81.215.228.171 Dst ip: 87.115.14.222 Type: Destination Unreachable Code: Port Unreacheable
<84> Mar 16 13:17:42 IDS scan parser : tcp port scan: 212.56.73.91 scanned at least 10 ports at 87.115.14.222. (1 of 1) : 212.56.73.91 87.115.14.222 0040 TCP 80->52232 [...R..] seq 3985718690 win 0
Re: REIN back with a vengeance? #100344275
16-03-2015 3:43 PM
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Interestingly the target SNR has gone back down to 3db again.
The tickets back with our Faults team and they'll get that looked into as soon as possible.
Re: REIN back with a vengeance? #100344275
16-03-2015 6:22 PM
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Re: REIN back with a vengeance? #100344275
16-03-2015 6:53 PM
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Do you have a portable MW radio? If so try wandering around with it tuned to 612kHz and see if you can detect localised noise, particularly when you are experiencing the disconnections.
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Re: REIN back with a vengeance? #100344275
17-03-2015 9:34 AM
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The last graph I supplied in Reply #4 doesn't really show a marked deterioration of signal prior to the subsequent re-connects.
Also, I don't have a portable radio, so the "REIN walkabout" is off.
Re: REIN back with a vengeance? #100344275
17-03-2015 9:46 AM
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Do you have a car with a MW radio? If yes it might be worth giving that a listen when / if you get another episode as shown in reply #4 graph.
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Re: REIN back with a vengeance? #100344275
18-03-2015 11:33 AM
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<173> Mar 16 18:08:43 xDSL linestate up (ITU-T G.992.5; downstream: 19163 kbit/s, upstream: 888 kbit/s; output Power Down: 19.8 dBm, Up: 12.2 dBm; line Attenuation Down: 28.0 dB, Up: 13.9 dB; snr Margin Down: 6.2 dB, Up: 17.0 dB)
<39> Mar 16 18:08:45 PPP CHAP Receive challenge (rhost = acc-aln1.ots)
<39> Mar 16 18:08:46 PPP CHAP Receive challenge (rhost = PTW-AG03)
And
(BT Wholesale Broadband Performance Test shows similar results 11.66 Mbps and 0.76 Mbps, latency 31ms)
Re: REIN back with a vengeance? #100344275
18-03-2015 11:42 AM
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When doing the BTw speed test, always do the further diagnostics - this will tell you the BT profile.
Then go look at the current speed in the PN portal (see the speed issues thread for details).
Unless these are aligned to your synch speed (88.2% thereof) you will not see the best data speed.
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Re: REIN back with a vengeance? #100344275
18-03-2015 12:18 PM
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Re: REIN back with a vengeance? #100344275
18-03-2015 1:05 PM
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Re: REIN back with a vengeance? #100344275
18-03-2015 1:14 PM
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Quote from: Matthew The profile on our end has increased however the connection hasn't dropped since.
Matthew,
I thought this issue had been fixed?
Kevin
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