No Internet

[Rebecca88]

I've had no Internet connection for 2 days. It says I'm connected but won't let me on any websites etc

[jab1]

@Rebecca88 Welcome to the forums. What happens when you try to reach a site?

[Rebecca88]

Site can't be reached

[jab1]

OK. That suggests you do not have an internet connection on the device you are using.We need to go through this logically - are all the cables between the master socket and Hub secure?

How technically-minded are you, s we can ask the questions so you understand them?

How long have you been a Plusnet customer, and is this a new development?

[Rebecca88]

A couple of years I've been a customer. I've tried restarting, unplugging and plugging back in. Leaving it for 10 mins etc. Made sure all leads are in correctly. It was just on my phone to start with but now no devices will connect.

[Rebecca88]

Will not connect

[jab1]

OK. When did this start, what router are you using, and is your landline phone quiet - if you have one?

[Rebecca88]

With my phone a week ago. All devices went off last night . Plusnet hub zero

[jab1]

OK. In that case, I suggest you raise a fault. If your phone doesn't work, initially raise a phone fault via: https://www.plus.net/help/report-a-problem/phone/

[willcutforth]

Hey there @Rebecca88 and welcome to the forums. I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=230817338 to answer this.

Let me know if you need anything.

[jab1]

@willcutforth Anything you can publicly share - I don't see this as a client confidentiality issue?

[willcutforth]

@jab1 this one is account specific as to why the broadband is not working that's why I popped it in the ticket.

[jab1]

OK, @willcutforth  - I understand, and bet I can guess the issue.

[willcutforth]

Haha @jab1 I bet you can as well