No Internet & NO Internet light on router Thursday 19th April 4pm
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Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 2:44 PM
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Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 4:31 PM
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It doesn't help us to decide on such things mind, when the graphs at http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml aren't updated. The "Collated Users Online" hasn't been updated since 1800 yesterday, and the other graphs haven't been working or updated for months and months at least.
And of course http://www.plus.net/support/service/network_performance/broadband_packets_drop.shtml apart from the number of graphs being incomplete, none of them have worked for well over a year!
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 4:31 PM
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Quote from: RichardB
Quote Because it's the 20CN lines to the gateway that are congested, not the gateway itself?
Could be but I thought that the "new" PN network used a handful of 10GB host links which replaced the old centrals.
I suppose it could a host link, shared between a number of gateways, that is overloaded rather than the gateways?
Richard
[Moderator's note by Jim (Oldjim) quote fixed ]
In simple terms each line re[presents a port. So the 20CN port on a gateway is congested, but the 21CN port on the same gateway isn't.
Ex-Broadband Service Manager
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 4:49 PM
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Quote from: walker23 @ PlusComUK,
you likely need to check that your router is not blocking incoming ping requests (i.e that it will respond), otherwise the graph will be all red.
Yes, thanks, I read that in the FAQ's, here we go .....
" 1. Login to your router via telnet. If you do not know how to do this please follow the Telnet session guide (pdf, 2.6 MB) in the manual on page 21.
2. Type "service system ifadd name PING_RESPONDER group wan" into the command prompt and press enter
"
Logging in
Logged in
Ok, sussed it so far, typed Telnet into Terminal.
Then pasted the command line as above
What do I do now to finish, I just closed the terminal window.
Update: "saveall" as per later posts
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 5:57 PM
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Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 6:25 PM
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Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 6:28 PM
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In any case all saveall does is to save the current configuration
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 6:33 PM
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service system ifadd name PING_RESPONDER group wan
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 6:42 PM
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You can't add the ping_responder a second time
if you want to input it a second time you would need to remove it first using the service system ifdelete command
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
20-04-2012 7:03 PM
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{admin}=>service system ifdelete name=PING_RESPONDER group=wan
{admin}=>saveall
{admin}=>service system ifadd name=PING_RESPONDER group=wan
{admin}=>saveall
{admin}=>exit
Connection closed by foreign host.
from
http://www.o2help.co.uk/router-ping-responses/
Thanks for your help everyone.
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
23-04-2012 6:11 PM
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Connected to gateway - pcl-ag03
Any ideas?
EDIT/ Showing this info for my exchange - WWHOLS
http://usertools.plus.net/exchanges/mso.php?id=11945
Member Centre showing current line speed as -
Current line speed:
14.6 Mb
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
23-04-2012 7:36 PM
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That fault was cleared on the 18th. Run the BT speedtester (Diagnostic Test not the Beta one) and see what it gives for for IP Profile.
Also Try the Thinkbroadband speedtester if that last result came from the BT one. It is giving borked results for some people at the moment, but the Beta version is a bit more reliable.
If that's similar to the Current Line speed, you haven't gone over your usage limit for your package have you?
If you are within usage limits and not getting better speedtest results, then try a Gateway hop.
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
23-04-2012 8:57 PM
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It looks like your traffic management profile is incorrectly set. There's nothing I can do until the morning I'm afraid, but I'll sort it in the morning.
Jojo
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
23-04-2012 10:04 PM
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I've recently also upgraded my router in which I've seen an increase in my Downstream rate by almost 1500Kbps. Would my IP Profile automatically update or would this be something you'd be able to look into?
Thanks
Re: No Internet & NO Internet light on router Thursday 19th April 4pm
23-04-2012 10:21 PM
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