Massive reduction in download speed, from >7Mbps to <400Kbps
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Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 7:56 PM
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Normally in excess of 6.5Mbps to 7Mbps, but now down to a barely usable ~300Kbps.
Have run many BT Speedtester tests and logged a ticket with Plusnet to try and get this resolved.
My profile is set to 7150Kbps according to the BT tool, and this is what Plusnet have as well.
Any thoughts?
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 7:59 PM
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Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:01 PM
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Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:02 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:03 PM
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Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:09 PM
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I've been with Plusnet since February 2010 after I changed from BT Business Broadband through work, and this is the first issue I've had with them or their service.
Normally it runs like a utility should - speeds are fine, service is as expected.
I'd love to know what is happening, as I'll have to arrange to travel to work till this is resolved as at these speeds, it's useless for home working.
Posting to the forum demands some patience, but at least it's not video conferencing and VOIP for work...
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:12 PM
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Quote from: kinginter Same here..
That's interesting - are you also on the Billinghsurst exchange?
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:19 PM
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adie:quote
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
26-09-2010 8:23 PM
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Interesting - Thursday night may well have been the time things slowed down, but I really noticed and tested on Friday through to today.
Still awful speeds, and it's such a letdown as my connection is normally perfect, with a very stable high speed connection.
It's odd that all the profiles and data seems to suggest there is not a problem, but a twenty-fold reduction in speed is not funny.
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 8:10 AM
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dick:quote
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 1:25 PM
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I've left the router on since Saturday a.m. and speeds haven't increased.
Normally I'd turn it off overnight and have been doing that with BT Business Broadband (for at least 4 years) and Plusnet (since April). I'd never noticed anything like this slowdown and am very disappointed that I've been unable to use it for home working.
I'd not realized how essential a fast connection actually is - barely able to log in to my company VPN this am, so resorted to driving into the office.
No updates from Plusnet at all, despite having a ticked logged since Saturday - a projected time-scale for resolution at least allows me to plan would be really helpful.
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 7:15 PM
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Graham
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 7:23 PM
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Did you mean this one: http://www.mybroadbandspeed.co.uk/
or is there another that I'm not aware of?
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 7:38 PM
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if you just google speed test you'll find loads of them.
I've just ran a line test and everything seems fine 8128 sync and 7150 profile. The only thing I would say is that the VP at your exchange is amber which means that you can see reduced speeds but there have been no reported outages that would affect you either, so if you're still suffering now all I could say is wait and see what the faults team make of it.
Jojo
Re: Massive reduction in download speed, from >7Mbps to <400Kbps
27-09-2010 7:41 PM
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I'm expecting a call tomorrow lunch from the faults team, so fingers crossed that they can get to the bottom of this.
I did notice that the VP is showing amber, but apart from that, I cannot fathom why it's so bad all of a sudden.
WIll update when I have more detail.
Thanks for the input.
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