Is Plusnet Down Again?
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Re: Is Plusnet Down Again?
11-10-2014 6:06 PM
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Re: Is Plusnet Down Again?
11-10-2014 6:06 PM
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Interestingly though, on checking the gateway I get
"Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway."
Strange given I'm using the static IP I've had for nearly 2 years
Re: Is Plusnet Down Again?
11-10-2014 6:08 PM
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Hi, see my reply #41 just in case that helps.
@DaveyH
Try a tracert, something isn't quite 100% with usertools.
Re: Is Plusnet Down Again?
11-10-2014 6:09 PM
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Re: Is Plusnet Down Again?
11-10-2014 6:13 PM
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Quote from: DaveyH
Interestingly though, on checking the gateway I get
"Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway."
Strange given I'm using the static IP I've had for nearly 2 years
I'm getting exactly the same thing on the gateway checker, also on a long-standing pn static ip.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Is Plusnet Down Again?
11-10-2014 6:14 PM
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see my previous post re gateway checker.
Re: Is Plusnet Down Again?
11-10-2014 6:15 PM
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Re: Is Plusnet Down Again?
11-10-2014 6:17 PM
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ptw-bng01 / pcl-bng02 / plc-bng03 all show connected numbers, but the graph does not.
When I last looked the current total count was just 150.00k in the face of the status notice stating that most users were reconnected. The previous figure for the total was just 598k - something well short of the estimated 750k PlusNet customers. Something is not adding up!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Is Plusnet Down Again?
11-10-2014 6:21 PM
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I never saw a figure as low as 150K!
Re: Is Plusnet Down Again?
11-10-2014 6:25 PM
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Having a static IP address has no relationship to which gateway you are connected to. Some of the gateways are not known to the gateway checker in the user tools area. It is on the known list of some things to do when there are no fires to put out...
Doing a pathping plus.net will identify the gateway for you...
Quote #Microsoft Windows [Version 6.1.7601]
#11/10/2014-18:21:49.82
C:\Users\Kevin>pathping plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
0 ADVENT.lan [192.168.1.71]
1 dsldevice.lan [192.168.1.254]
2 lo0-central10.pcl-ag07.plus.net [195.166.128.188]
3 link-a-central10.pcl-gw01.plus.net [212.159.2.184]
4 xe-9-0-0.pcl-cr01.plus.net [212.159.0.216]
5 ae1.ptw-cr01.plus.net [195.166.129.0]
6 te9-4.ptn-gw01.plus.net [195.166.129.33]
7 gi5-1.peh-cr02.plus.net [84.93.232.61]
8 po5.peh-cr01.plus.net [84.93.232.16]
9 vlan2657.peh-elb01.plus.net [84.93.232.44]
10 portal.plus.net [212.159.8.2]
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Is Plusnet Down Again?
11-10-2014 6:28 PM
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Re: Is Plusnet Down Again?
11-10-2014 6:31 PM
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Strangely there was also a dip in the bandwidth graphs for IPSC - but 20CN users don't connect to BNG gateways.
Re: PPP dropped unable to authenticate - 18.00 on 17th Sept 2014
11-10-2014 6:33 PM
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Quote from: Chris
Quote from: I Thought i would give the PN Service Status Line (0800 917 6714,) a ring, After listening to the message ,that any open issues when be heard after the message, as i thought there was none.
What a great resources the Service Status Line , if only PN could be bothered to use/update it, Is there a reason why the issue is not on there PN?
Regards
Mike
This number is now going to have service effecting issues updated as and when required from today onwards.
I'll also try to get more visibility of this on our website.
What a complete joke once again PN, having rung the service status line , expecting to hear the announcement regarding today's problem , once again as i thought NOTHING.
What is your excuse PN?
This is simple not good enough given the response above last time.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Is Plusnet Down Again?
11-10-2014 6:34 PM
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That explains that then.
Quote from: Townman Some of the gateways are not known to the gateway checker in the user tools area.
Pathping (along with tracert / tracroute not available on this Android tablet), pc curently unpluged because I'm decorating, only knew there was an outage because the kids started moaning.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Is Plusnet Down Again?
11-10-2014 6:35 PM
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Connectivity check shows RED X (Fail) on ATM and PPP and "No ATM activity detected on your DSL Line" so something is still broken.
Have cold-booted router, gone through set-up routine as posted to Service Update page etc. several times to no avail.
(piggybacking my laptop off my the 3G phone connection to post here - easier than using tiny phone browser & keypad!)
Major Service Outages on PlusNet are getting to be depressingly regular - might have to explore other options
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