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Is Plusnet Down Again?

southerner
Aspiring Pro
Posts: 507
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Is Plusnet Down Again?

Kicked off 5 mins ago & unable to reconnect here.
205 REPLIES
acarneiro
Grafter
Posts: 100
Registered: 20-03-2012

Re: Is Plusnet Down Again?

Same here.
Apparently a "large proportion" of customers are affected.
No idea what's going on...
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Is Plusnet Down Again?

Me too.  Same 172.xxx IP address as the last time. Turned off router
razorhazor81
Dabbler
Posts: 18
Registered: 25-12-2008

Re: Is Plusnet Down Again?

Same here
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Is Plusnet Down Again?

Hi,
We're just investigating now. More news as soon as I get it.
Tony
 Tony
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Is Plusnet Down Again?

Hi
For those affected, can you please try the following instructions - www.plus.net/reboot . I understand some people are re-connecting.
Thanks,
Tony
 Tony
 Plusnet Support
misshighlander
Newbie
Posts: 8
Registered: 15-01-2014

Re: Is Plusnet Down Again?

It was the same for me. Lost internet connection. Turned router off/on again. Service back to normal for me  Smiley
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Another service outage 11/10/2014

I just had to phone customer service, as my internet light had turned red
I was greeted by a message referring to a large proportion of customers are affected & hope to have the problem resolved as soon as possible
Good news, is, it only lasted approx 15 minutes before it has been restored, on my connection
Is this PN ot BTO related ?Huh
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: Is Plusnet Down Again?

Mod Note
Topics merged.

Customer and Forum Moderator.

Daveodeth
Grafter
Posts: 75
Registered: 31-07-2007

Re: Is Plusnet Down Again?

I am connected apparently but not a single Web page loads.
Community Veteran
Posts: 38,438
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: Is Plusnet Down Again?

Plusnet not BT as got the default BT Connection
IP Address: 172.20.172.94
Primary DNS: 62.6.38.125
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Is Plusnet Down Again?

Quote from: Strat
Mod Note
Topics merged.

I wondered where mine had magically disappeared to Wink
razorhazor81
Dabbler
Posts: 18
Registered: 25-12-2008

Re: Is Plusnet Down Again?

back on now! Grin
kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Is Plusnet Down Again?

Same here - went down at 16:20
55 	2014 Oct 11 16:20:16 	PPPoE 	notice 	PPP LCP Down. Reason:0 lower down

Numerous failed attempts to get a PPP session until I got assigned one of the BT IPs - which obviously gave me no internet access.
46 	2014 Oct 11 16:21:00 	PPPoE 	notice 	PPPoE ACK, ifName:ppp1.1, assigned ip=172.20.247.67 gateway=172.16.18.15 nameserver=62.6.38.125,62.6.38.125 lastConnectionError=ERROR_NONE servicename=

Kept trying but either no PPP session or a 172.20.247.x IP
Only just been able to connect...  and on pcl-ag02
Looks like a load of gateways shed their load  

----
ETA
Manual attachment of graphs.
mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: 04-02-2008

Re: Is Plusnet Down Again?

So it wasn't just me then.
Normality has been restored.