Internet slow IP profile changed
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Re: Internet slow IP profile changed
26-06-2017 11:56 AM
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thanks for both of your help.
It appears it may have been my fault by moving the dsl cable too much when cleaning
Re: Internet slow IP profile changed
26-06-2017 12:00 PM
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Re: Internet slow IP profile changed
26-06-2017 1:36 PM
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after plugging back into the socket normally speed has dropped again but not as bad. Getting 2.5Mbps
Re: Internet slow IP profile changed
26-06-2017 1:48 PM
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I believe its the dsl cable one part of it is slightly exposed moving the cable can change the speeds
Re: Internet slow IP profile changed
26-06-2017 2:44 PM
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a friend of ours who lives down the road is supposed to be getting fibre today. Her phone line has gone down. Could this be causing issues?
Re: Internet slow IP profile changed
26-06-2017 4:41 PM
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Sorry to hear your speed has dropped.
I'd recommend trying a different cable. If you would like us to supply one, we'd have to send one out with a new router. If you contact our Customer Options Team on 0800 013 2632 (Selecting Option 1 then Option 2) we can arrange that.
@greenbrucelee wrote:
a friend of ours who lives down the road is supposed to be getting fibre today. Her phone line has gone down. Could this be causing issues?
It's possible but that would be speculation.
Re: Internet slow IP profile changed
26-06-2017 4:53 PM
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I will be charged for that though wont I?
Re: Internet slow IP profile changed
27-06-2017 9:41 AM
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Re: Internet slow IP profile changed
27-06-2017 1:09 PM
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well it appears my line is back to normal. I believe the dsl cable may have something to do with it but I think more that the work the neighbour was having done had more to do with I have been stable at 6Mbps for the last 4 hours
Re: Internet slow IP profile changed
27-06-2017 1:41 PM
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if you could get me fiber for the same price I pay now I would do it.
Re: Internet slow IP profile changed
27-06-2017 3:21 PM
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Happy to hear you're back up to speed.
I'd recommend calling Customer Options if you want a quote on fibre broadband. At the time of writing this, there is no wait time to get through to them and they are here until 8pm.
Anoush
Re: Internet slow IP profile changed
16-07-2017 8:27 PM
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I am getting crappy speeds again.
I do not believe it had anything to do with my ethernet cable which has seen better days but has everything to do with the box down the road or the exchange in Lazonby my speeds since Friday have ranged from 1.45, 4.45 and 2.45. I have done all the usual tests. Can anyone advise as this is getting rather annoying now.
Re: Internet slow IP profile changed
17-07-2017 12:54 PM
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