Internet slow IP profile changed

[#1]

You should be able plug your phone into microfilter into the test socket?

[#2]

ahh yes I forgot about that. How would using a filter be different to the built in bit?

[#3]

have done it now will reset router again at 10pm

[#4]

just done another BT wholesale test what does this indicate? is it getting back to normal?

Download speedachieved during the test was - 2 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.94 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2.5 Mbps

[#5]

its getting better I think.

This is through master socket after resetting router 4 hours after was asked

Download speedachieved during the test was - 2.01 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.72 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2.5 Mbps

[#6]

This is another BT wholesale test connected normally to the open reach socket

Download speedachieved during the test was - 1.93 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.46 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

What is going on?

[#7]

this is this morning through master socket

Download speedachieved during the test was - 1.97 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

[#8]

Thanks for monitoring it and for the results.

Testing your line is showing a sync rate of 3.2mbps and the IP/BRAS profile is still present, capping the speed.

Mind leaving the router in the test socket over the weekend, and if it doesn't recover by Monday we'd then arrange an engineer visit to investigate this?

[#9]

ok I will leave it in the master socket over the weekend

[#10]

Thanks,

If it's still slow come Monday, please feel free to give me a nudge on here.

[#11]

---

@greenbrucelee wrote:

ahh yes I forgot about that. How would using a filter be different to the built in bit?

---

Filters can fail - even BTOR supplied ones.

[#12]

HI thanks for that.

The speed has improved slightly but a BT whole sale test is still saying my max speed is 2Mbps. I will see if I have another filter but I dont think I have.

[#13]

I am getting this message sometimes when doing the BT wholesale test

FAQ 1. Best Effort Test: Download Speed : 1.91 Mbps Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[#14]

BT Wholesale tests are not always useful.  Data from your router is more informative.  Ignore (for the moment the BT speed test in the following...

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.

• TG582n Stats
• 2704n Stats
• Kitz list
• BTw Speedtest
• PN Profile

[#15]

Uptime:	2 days, 8:06:22
DSL Type:	G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:	448 / 3,296
Data Transferred (Sent/Received) [kB/kB]:	0.00 / 2.00
Output Power (Up/Down) [dBm]:	12.0 / 18.5
Line Attenuation (Up/Down) [dB]:	20.5 / 37.0
SN Margin (Up/Down) [dB]:	19.0 / 21.5
Vendor ID (Local/Remote):	TMMB / TSTC
Loss of Framing (Local/Remote):	84 / 0
Loss of Signal (Local/Remote):	31 / 0
Loss of Power (Local/Remote):	0 / 0
Loss of Link (Remote):	0
Error Seconds (Local/Remote):	175 / 0
FEC Errors (Up/Down):	218 / 14,231,436
CRC Errors (Up/Down):	218 / 173
HEC Errors (Up/Down):	141 / 132

1. Best Effort Test: -provides background information.

	Download  Speed
	1.96 Mbps

0 Mbps

2 Mbps Max Achievable Speed

 Download speedachieved during the test was - 1.96 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

Estimated line speed:

There's no speed estimate currently held on your account.

Current line speed:

2 Mb

I usually get around 6Mbps download cant remember upload I get

I have always been hard wired