Intermittent speed problems over past few weeks - huge ping and jitter
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Intermittent speed problems over past few weeks - huge ping and jitter
15-08-2015 3:17 PM
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Re: Intermittent speed problems over past few weeks - huge ping and jitter
16-08-2015 4:48 PM
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and the result from the link at the bottom of my post. Do you have a corded phone - can you try a silent line test 17070 option2
PS are you the SH on Badcaps?
Re: Intermittent speed problems over past few weeks - huge ping and jitter
17-08-2015 4:10 PM
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Quote from: cedlor Hi please can you post tha stats from your router, the result from http://speedtest.btwholesale.com/
and the result from the link at the bottom of my post. Do you have a corded phone - can you try a silent line test 17070 option2
PS are you the SH on Badcaps?
All seems to be working fine now - I'll run the tests if/when it starts happening again.
And yeah that's me, haha. Small world - haven't been by there in a while.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
26-10-2015 6:19 PM
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DL/UL speeds usually test fine but pings often in the 200ms+ range and jitter 10ms+. Same result on a different router. Damn thing just started working again for the first time all night so nothing comes back on tests, but it's been happening sporadically for a while now. (couldn't see anything from the link at the bottom of the post further up either, link just takes me to a place that says "There's no speed estimate currently held on your account.", no tests in sight)
Cheers
Re: Intermittent speed problems over past few weeks - huge ping and jitter
26-10-2015 6:55 PM
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Telephone number:
017*******8
Phone exchange:
Estimated line speed:
7Mb (This may vary between 4.5Mb and 11Mb) - Checked on 2015-08-26 17:05:18
Current line speed:
5.8 Mb
There may well be no estimated line speed - Mine never had one until I renegotiated my contract. 11Mb - what a laugh BT says the line will only ever be capable of 7.15
but it should tell you your current line speed which should be the same as " The IP Profile for your line is -x.xxMbps" on the second part of a BT test here http://speedtest.btwholesale.com/
What router do you have and can you get stats off it?
Re: Intermittent speed problems over past few weeks - huge ping and jitter
26-10-2015 9:12 PM
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Re: Intermittent speed problems over past few weeks - huge ping and jitter
29-10-2015 10:26 AM
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Re: Intermittent speed problems over past few weeks - huge ping and jitter
09-11-2015 12:16 PM
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Frankly a pain in the ass because it worked fine when we were on BT.
EDIT: Just changed DNS gateway, no dice. Then rebooted my router a few times and it's suddenly sprung back into life. Interesting.
EDIT 2: That lasted like two minutes before going back to how it was. I'm going to contact CS.
dick:quote
Re: Intermittent speed problems over past few weeks - huge ping and jitter
09-11-2015 4:00 PM
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From Windows command prompt "tracert ntp.plus.net"
(Or from Linux or Mac "traceroute -I ntp.plus.net"
Re: Intermittent speed problems over past few weeks - huge ping and jitter
09-11-2015 4:30 PM
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I've also tried using google DNS ( 8.8.8.8 ) but this doesn't help either.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
09-11-2015 10:31 PM
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Also @Mojawk, this is a longshot but I'm in Bristol, is it possible you are at the same exchange per chance? Seems a lot of people are experiencing the same, not just in this thread. And yeah I tried all DNS, occasionally it helps briefly but then goes back to how it was. It's really bizarre.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
10-11-2015 12:07 AM
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I'm actually in the North of Scotland my friend.
I did the tracert as the connection has been terrible tonight.
Tracing route to ntp.plus.net [212.159.6.10]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 935 ms 944 ms 945 ms 195.166.130.217
3 1161 ms 1136 ms 1118 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 1123 ms 1131 ms 1146 ms po2.ptw-gw02.plus.net [195.166.129.39]
5 * * * Request timed out.
6 1127 ms 1138 ms 1101 ms cdns02.plus.net [212.159.6.10]
Trace complete.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
10-11-2015 11:42 AM
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I would suggest starting by first getting your own side double checked, make sure the symptoms still show when your router's in the BT test jack, etc, Just in case, and it also shows Plusnet that you've checked your end.
Next would be to raise a fault with Plusnet,, hopefully they'll be able to confirm that your line is OK at the DSL level, or if not then set in train the process of getting that fixed. Once that's done you'll be in a better position to press Plusnet to look at the actual problem you're experiencing. It seems that they won't look at higher level issues until the basic line tests are all done, this makes sense in a way but is a bit frustrating when the real problem is unrelated.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
10-11-2015 7:44 PM
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The problem with raising a fault is the kind of stuff they want me to try. I can't check to see if the line is clear by phone because we don't have a phone, and I can't use the test socket because I'm in a rented place and they won't let us unscrew it.
Re: Intermittent speed problems over past few weeks - huge ping and jitter
10-11-2015 8:02 PM
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