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Ticket #115090287 - line reset

ljs007
Newbie
Posts: 5
Registered: 08-05-2014

Ticket #115090287 - line reset

I logged a support ticket 48 hours ago which has not been actioned yet, my SNR has gone from 6 to 16 for some reason (no change if plugged into master socket or test socket).
Am I right in thinking I need a profile reset?
Thanks
Lee
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Ticket #115090287 - line reset

Hi Lee,
Sorry to hear about the issue.
I've just been running some diagnostic checks which don't show any obvious problems so we'll need our faults team to raise this with our suppliers.
Please bear with us and they'll get back to you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ljs007
Newbie
Posts: 5
Registered: 08-05-2014

Re: Ticket #115090287 - line reset

Thanks for your reply but can't the faults team just use the original fault ticket I logged on Wednesday #115090287 ?
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Ticket #115090287 - line reset

Our faults team will still pick your issue up on the ticket you've raised.
To raise this to our suppliers our Faults team use a different system.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ljs007
Newbie
Posts: 5
Registered: 08-05-2014

Re: Ticket #115090287 - line reset

One week since I logged this ticket and nothing has been done at all, the only updates in the call say it has been assigned to the faults team.  Come on Plus net this is very poor service.