IP Profile stuck?
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- IP Profile stuck?
IP Profile stuck?
27-04-2013 11:23 PM
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Packages got upgraded to the 76 Mbps download / 20 Mbps upload, however my speeds seem to have stayed exactly the same. It feels like my speeds were never actually upgraded at all. BT speedtests (see attached image) show that my current Download IP Profile is set to 38.72 Mbps whilst the speed achieved during the test was 37.48 Mbps. Upload is showing an IP profile of 20 Mbps but only achieved 1.68 Mbps, which makes me think it's actually still set to a 2 Mbps profile..if that's even possible.
Can this be looked into please? I'm 99% certain nothing is wrong with the wiring in the house/the router etc.
Re: IP Profile stuck?
28-04-2013 1:15 AM
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I expect someone from the DCT could have a quick look to make sure your line profile is correct, but the low upstream speed suggests you are some distance from the Cab and the line is unlikely to go faster.
Re: IP Profile stuck?
28-04-2013 2:43 AM
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Re: IP Profile stuck?
28-04-2013 12:42 PM
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They have numbers on, so you should be able to locate them.
Re: IP Profile stuck?
28-04-2013 1:32 PM
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Re: IP Profile stuck?
29-04-2013 2:16 PM
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I can see you've raised a fault and we're currently testing your connection, your upload was set to 2Mb/s so I've changed to to the 20Mb/s product.
We'll update you once testing has been completed.
Re: IP Profile stuck?
29-04-2013 5:15 PM
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Thanks for changing me over the 20MB/s product though, any idea how long this should take to go into effect?
Re: IP Profile stuck?
29-04-2013 5:27 PM
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Re: IP Profile stuck?
29-04-2013 5:28 PM
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Re: IP Profile stuck?
29-04-2013 5:48 PM
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Re: IP Profile stuck?
29-04-2013 5:50 PM
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Re: IP Profile stuck?
29-04-2013 5:54 PM
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Re: IP Profile stuck?
30-04-2013 5:27 PM
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Re: IP Profile stuck?
01-05-2013 12:08 PM
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Not sure what's happened with that order but for some reason the upload was still capped at 2Mb/s. I've placed another order to raise this to 20Mb which will complete tomorrow - I'll check on it in the morning and let you know. Sorry about that!
Re: IP Profile stuck?
02-05-2013 5:16 PM
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