IP Profile differences
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP Profile differences
IP Profile differences
20-09-2013 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The IP profile on the BT wholesale checker is set at 24mb which would make sense, however the PN profile shows 37Mb which is what I was expecting and stated by the DSL checker prior to order. I have spoke to PN support who were helpful, Im curious how long to resolve and why there is such a difference in the quoted sync speeds.
Re: IP Profile differences
20-09-2013 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suspect it's a matter of the back end systems being a bit slow to update - I can see the order's completed, but one of the systems is still showing you as being on ADSL2+ hence the speed limit. That should update later today, if not please give our team a call over the weekend and they'll be able to get this raised as a fault for you - tell them eco plus shows the fibre order complete but actuate (or possibly wcr) still has you on ADSL2+ and they should be able to do it without needing any checks.
Re: IP Profile differences
20-09-2013 5:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's really useful thanks. I will keep my eye on it and call if necessary
Thanks again
Tony
Re: IP Profile differences
21-09-2013 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Noting improved overnight. rang support today, there is already a ticket open but apparently its going to take up to 72 hours to resolve.
It a bit disappointing after waiting for the FTTC, paying nearly double I only have a modest increase over what I had.
Tony
Re: IP Profile differences
22-09-2013 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
See following added to ticket. This seems to be dragging on from what you suggested. Up to 3 more days. Bit disappointing I paid for the upgrade and its still not happened. The line was looked at by you on Friday, and I called support on Saturday. We all knew it was operating at low speed !!!
Can you help please to escalate
Dear Mr Stone,
Thanks for your patience. I have tested your connection today and I can see that the line is connecting at low speed. Unfortunately I was not able to find what is causing this and I have raised this to our suppliers for further investigation. We will update you with more information within next 48 - 72 hours. In the meantime please keep your equipment connected and plugged in.
Re: IP Profile differences
23-09-2013 12:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile differences
24-09-2013 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I now am awaiting a BT visit.
I cant understand why the IP profile is set just under 24mb. I assume this is quite a good bit of copper to the cab, as on ADSL I was getting nearly 17mb I think my IP profile was 18mb then. If this cant be improved am I stuck with this ? I know its not a PlusNet problem but 30% is a long way to be out on an estimate.
Can the IP profile just not be raised as I have a solid connection. My service has been stable since the installation and a couple of reboots last Friday requested by your first line support
Tony
Re: IP Profile differences
24-09-2013 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We can't just raise the profile on any line though, even ADSL/ADSL2+ lines - the option simply isn't there I'm afraid. The only way we'll get this sorted out is to get a fault raised, though I must admit the engineer seems strange given that it's evidently some kind of back end configuration issue. I'll see if I can add anything to the ticket for you.
Re: IP Profile differences
24-09-2013 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I appreciate that. Another half day work lost is not ideal, when its likely not to make a difference.
cheers
Tony
Re: IP Profile differences
24-09-2013 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will I be able to know if this action you suggest will avoid the need for a visit. Can the team not communicate the viewpoint that its a back end issue.
Tony
Re: IP Profile differences
24-09-2013 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile differences
24-09-2013 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, I have given available dates.
Thanks
Tony
Re: IP Profile differences
25-09-2013 9:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile differences
25-09-2013 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tony
Re: IP Profile differences
27-09-2013 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Lost another half day work
Great
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page