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why has no one responded to my ticket ?

matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

why has no one responded to my ticket ?

well i added a comment to my ticket 2days ago and still no reply, poor service from pn
5 REPLIES
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: why has no one responded to my ticket ?

If  you add a comment to your ticket I believe it goes to the back of the queue  Roll eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: why has no one responded to my ticket ?

I think that you'll find that PN states 3 days to reply to a ticket.
Community Veteran
Posts: 3,419
Thanks: 17
Registered: ‎18-01-2013

Re: why has no one responded to my ticket ?

As above - every time you add a comment, it "bumps" it to the bottom of the queue again and will take longer to be dealt with Sad
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

Re: why has no one responded to my ticket ?

well thats a joke like, can a admin not lower my snr for me ?
Plusnet Help Team
Plusnet Help Team
Posts: 13,633
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: why has no one responded to my ticket ?

Hi matty2k13,
We can't lower the SNR at the moment as your service has been disconnecting fairly frequently over the past week or so. I've updated ticket 75715415 with more information about how best to proceed with this.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team