Has my line been banded?

Jaggies · ‎29-06-2010

On FTTC, about 800m from the cabinet. Flaky connection issue recently resolved (Engineer traced the issue to a fault at the cabinet) , but now looks like my line is banded.

Stats from my router:

	Upstream	Downstream
Current Rate (kbps)	11175	39999
Max Rate (kbps)	11127	57159
SNR Margin (dB)	6.3	7.4
Line Attenuation (dB)	7.8	17.7
Errors (pkts)	5	0

The downstream sync is suspicious, compared to the max rate figure, isn't it? I also believe that the banding is indicated by the current rate showing a value ending in 999, AICBW (I frequently am...)

Thoughts welcome.

jab1 · ‎24-02-2012

Yup, @Jaggies You have been banded, due to your earlier issues. Maybe asking PN to do a line reset will resolve it.

John

Townman · ‎22-08-2007

My first take here that you’ve been provisioned on 40/10 but the 11+ US somewhat refutes that.

AIUI getting a DLM reset on VDSL is not as easy as it used to be. You could be faced with waiting for automatic adjustment over three weeks.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Jaggies · ‎29-06-2010

Thanks for the confirmation.
If a staff member sees this, if possible, please see if you can get my line reset, otherwise I'll let nature take it's course.

Jaggies · ‎29-06-2010

Actually looks as though DLM may be working.

Stats look better, anyway...

	Upstream	Downstream
Current Rate (kbps)	11283	44754
Max Rate (kbps)	11295	61187
SNR Margin (dB)	6.1	6.4
Line Attenuation (dB)	7.8	17.7
Errors (pkts)	62	27