Fibre checker showed fibre , now no fibre
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Fibre checker showed fibre , now no fibre
27-11-2012 12:36 PM
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Was going to order plusnet fibre last night but the checker shows no fibre for my number, this is strange as for the past 3 weeks its been showing fibre, 27.5mb down and 5.6mb up, I even got to the order part asking what time and date i wanted the install but was not sure so i left it until last night and now it shows no fibre, I tried the BT adsl checker and that shows the same.
Any plusnet staff can look into their internal systems would be great
Thanks
Graham
Re: Fibre checker showed fibre , now no fibre
27-11-2012 1:42 PM
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I'm afraid I've just checked in our ordering system and FTTC isn't available to order on your line, sorry about that. Not sure what happened there in all honesty, unless there's been a mix up.
Re: Fibre checker showed fibre , now no fibre
27-11-2012 1:51 PM
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This is really strange as I spoke to BT and they said the cabinet was going live 30th September and it took until 2nd week in November to show up in the checkers , now its gone. Will have to contact BT again and see whats going on
Thanks for your help
Graham
Re: Fibre checker showed fibre , now no fibre
27-11-2012 2:48 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre checker showed fibre , now no fibre
27-11-2012 4:47 PM
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Checking it now, certainly does confirm it isn't showing it, and comes back with a not planned status.
Further digging with Openreach shows an availability code of S, which to quote means
Quote GEA-FTTC Infrastructure is in place, but a downstream speed equal to, or above, the published threshold is not achievable
It took a little going, but do I hazard a guess you on a new build?
The address was a little hard to locate on a map but I have found that and your cabinet. Based on this, it would suggest a problem in the records.
This would need to be raised with our support teams so they can investigate with our suppliers. This is not to say it would be available, but would need them to raise an investigation with them.
Re: Fibre checker showed fibre , now no fibre
28-11-2012 1:08 PM
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Thank you very much for looking into this. I will contact the support team now. I also email openreach yesterday and they will get back to me hopefully.
Very strange about the checker as I got to the Order page.
Thanks again
Graham
Re: Fibre checker showed fibre , now no fibre
28-11-2012 1:25 PM
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Thanks
Re: Fibre checker showed fibre , now no fibre
28-11-2012 1:46 PM
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See this post.
http://community.plus.net/forum/index.php/topic,103890.0.html
Re: Fibre checker showed fibre , now no fibre
28-11-2012 1:50 PM
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Just raised a ticket on your account so our provisioning team chase our suppliers to get the details updated for you. We'll get the order placed as soon as we're able to.
Re: Fibre checker showed fibre , now no fibre
28-11-2012 4:16 PM
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Thanks for your help, looking forward to fibre
Graham
Re: Fibre checker showed fibre , now no fibre
29-11-2012 10:02 AM
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Thanks
Graham
Quote from: P I've done some digging and can see the checks that were run, but I cannot see the results of the checks to understand if it did say Fibre was available to begin with.
Checking it now, certainly does confirm it isn't showing it, and comes back with a not planned status.
Further digging with Openreach shows an availability code of S, which to quote means
Quote GEA-FTTC Infrastructure is in place, but a downstream speed equal to, or above, the published threshold is not achievable
It took a little going, but do I hazard a guess you on a new build?
The address was a little hard to locate on a map but I have found that and your cabinet. Based on this, it would suggest a problem in the records.
This would need to be raised with our support teams so they can investigate with our suppliers. This is not to say it would be available, but would need them to raise an investigation with them.
Re: Fibre checker showed fibre , now no fibre
29-11-2012 12:03 PM
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Your cabinet is number 8, it looks like it's on the main road the new build is off.
Re: Fibre checker showed fibre , now no fibre
30-11-2012 1:50 PM
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The checkers are now showing i can have fibre on my line!
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 32.8Mbps and upstream line speed of 5.8Mbps.
I have just ordered it through my account for installation on 17th December
Thanks to all the plusnet guys for getting this sorted with open reach, fantastic service as always.
Thanks
Graham
Re: Fibre checker showed fibre , now no fibre
30-11-2012 3:18 PM
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Re: Fibre checker showed fibre , now no fibre
30-11-2012 4:29 PM
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I was on an old Premium package, I went for fibre value, i read someone I had to go to a value or extra broadband service from a premium service before fibre, will this affect my order?
Thanks
Graham
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