Fibre checker showed fibre , now no fibre

[#1]

I think you are getting confused by the situation before PN launched the new FTTC products as account types in their own right.

[#2]

Hi
Thought I would check as its on the plusnet site http://www.plus.net/fibre-broadband/ on the right hand site when reading fibre package FAQ's

Quote

If you're already a Plusnet customer If you can get it in your area, you'll be able to upgrade to a fibre connection through our Product Change tool. You'll need to change to either a Plusnet Value or Extra service to upgrade to a fibre service.

Thanks
Graham

[#3]

Hi there,
That means that if you request a product change to either Value Fibre or Extra Fibre we'll automatically place an upgrade order for you. I'm afraid we can't order fibre on your current account type.

[#4]

Surely the FAQ should be amended to

Quote

You'll need to change to either a Plusnet Value Fibre or Extra Fibre service to upgrade to a fibre service.

[#5]

See what you mean and I can get a task raised to the web team to get that looked at, but by the same token if you visit the product change page there's only four options - Value, Extra, Value Fibre and Extra Fibre. That being the case I'd like to think most people who wanted fibre would choose the right ones... not that I don't see your point.