Fibre BB is slowing down.
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Re: Fibre BB is slowing down.
04-02-2014 11:02 AM
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Quote
@ tijara33 - If you've a Fault ticket open we can request an engineer completes a DLM Reset at the cabine
Chris, I've raised a fault ticket, could you please action it. Many thanks in advance.
Re: Fibre BB is slowing down.
04-02-2014 11:39 AM
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The ticket # is Question #80746699
Re: Fibre BB is slowing down.
04-02-2014 11:41 AM
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I'll provide an update on the ticket shortly.
Re: Fibre BB is slowing down.
04-02-2014 12:09 PM
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Re: Fibre BB is slowing down.
04-02-2014 12:29 PM
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Re: Fibre BB is slowing down.
04-02-2014 12:34 PM
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There's a lot of uptake at the moment. Fingers crossed and we'll see how things go tomorrow
Re: Fibre BB is slowing down.
04-02-2014 6:44 PM
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Re: Fibre BB is slowing down.
04-02-2014 7:15 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Fibre BB is slowing down.
05-02-2014 9:12 AM
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Quote Fingers crossed and we'll see how things go tomorrow Smiley
Good morning Chris from a wet & windy Dorset. I'll let you know if the reset takes place. I notice that on the report you included in the reply to my question that the interleaving is set to high on my download. Would it help matters if the interelaving was removed? Excuse me if this is a stupid question.
Wow, something happened at 9 AM! There's been a huge drop in my latency after a drop of connection. After the reset, do I need to recycle either the router or the modem?
Re: Fibre BB is slowing down.
05-02-2014 9:19 AM
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I'm just checking over a few things on your line now. Interleaving might be removed as part of the reset process but it's very much dependent on how the line copes from straight after the reset. I'll report back in a few minutes.
Re: Fibre BB is slowing down.
05-02-2014 9:28 AM
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Are you noticing any difference at all?
Re: Fibre BB is slowing down.
05-02-2014 9:41 AM
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Quote from: tijara33 Good morning Chris from a wet & windy Dorset. I'll let you know if the reset takes place. I notice that on the report you included in the reply to my question that the interleaving is set to high on my download. Would it help matters if the interelaving was removed? Excuse me if this is a stupid question.
Wow, something happened at 9 AM! There's been a huge drop in my latency after a drop of connection. After the reset, do I need to recycle either the router or the modem?
You shouldn't need to recycle the router. The engineer will reset line at the cabinet, hence you've seen a drop in latency. Which indicates interleaving has been remove. I hope the wind don't effect you too much, pretty windy here in Lymington (Dry for now)
Re: Fibre BB is slowing down.
05-02-2014 10:23 AM
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The engineer arrived at 09.30. He did the reset at 09.00 but there was no difference. He ran some more tests & has changed both the master socket & the modem & everything is pretty well back to normal. There is s loss of 6 Megs between the cab & my house but as it's over 500 metres away I suppose that's normal.
Chris, the engineer's name is Liam. He is just finishing his apprenticeship. He has done a really good job & is a really nice guy to boot. If possible, can you contact BTOR (Southampton centre) & pass on my sincere thanks for such excellent service at such short notice. It makes a nice change to be praising the often much maligned BTOR.
Thanks also for the excellent support from both yourself & your colleagues. You have one very happy customer.
Re: Fibre BB is slowing down.
05-02-2014 11:15 AM
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Great stuff, it's nice of the engineer to come and have a chat and to make sure everything internally has been sorted too
I'll do my best to get your feedback passed on. I've updated your speed profile on our side which should have kicked in by now, so you should be good to go
If you need any further help, feel free to give us a shout.
Re: Fibre BB is slowing down.
05-02-2014 3:01 PM
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