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Fibre BB is slowing down.

Community Veteran
Posts: 1,295
Thanks: 31
Fixes: 4
Registered: ‎22-06-2012

Fibre BB is slowing down.

I've had a consistent D/L of around 40 Megs for the past year. Over the last week it's been getting slower & slower & it's now down to 32.7. I've run the diagnostic & the BT speed tester & my line profile is till set at 38.1. Would tech support please investigate for me?
Many thanks, Nick
38 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre BB is slowing down.

Hi Nick,
I've checked over the line but haven't found anything that would look to be causing this issue. Your downstream sync rate is 35Mb.
Has there been any works going on in the area? Water/Electric or Gas or anything of the sort? I'm wondering what might have disturbed the line.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,320
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Registered: ‎08-01-2008

Re: Fibre BB is slowing down.

Quote from: Chris
Your downstream sync rate is 35Mb.

For that sync, the (BT) line profile should be around 34Mb and the Plusnet one just a little lower.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Fibre BB is slowing down.

Might be worth looking into getting an unlocked bt openreach modem to have a good look at the line stats ?
http://community.plus.net/forum/index.php/topic,113670.msg977923.html#msg977923
Should soon highlight any issues
Always worth going through   https://portal.plus.net/apps/kbdfaults if not done so already Wink
Community Veteran
Posts: 1,295
Thanks: 31
Fixes: 4
Registered: ‎22-06-2012

Re: Fibre BB is slowing down.

Thanks Chris. BTOR were in both cabs last week installing an extra fibre cable & an extra bank of fibre connections. Could they have caused the problem & if so, is there any way to recover my speeds?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre BB is slowing down.

Thanks for that info.
That is the likely cause I would think. With the way that FTTC DLM works, if your connection remains stable, albeit, it will take a little more time, the speeds should automatically creep back up.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,295
Thanks: 31
Fixes: 4
Registered: ‎22-06-2012

Re: Fibre BB is slowing down.

I'll keep an eye on it & update the thread in due course. Thanks for the prompt reply Chris. Smiley
Jacklyn
Newbie
Posts: 4
Registered: ‎03-02-2014

Re: Fibre BB is slowing down.

I have been getting on average 40mbps since I signed up to super fast broadband, up until last month, now every evening it drops to 0.5 Mbps, tried ringing plusnet tonight but gave up after 25 mins on hold. I thought that plusnet didn't  slow your connection down at busy times but this seems to be what is happening, anyone else having this problem?
Community Gaffer
Community Gaffer
Posts: 5,298
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Registered: ‎04-04-2007

Re: Fibre BB is slowing down.

When did it start?  I just saw this: http://community.plus.net/forum/index.php/topic,123309.0.html
Kelly Dorset
Broadband Service Manager
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: Fibre BB is slowing down.

Kelly - is this gateway going to be looked at?  Cheesy
Community Veteran
Posts: 1,295
Thanks: 31
Fixes: 4
Registered: ‎22-06-2012

Re: Fibre BB is slowing down.

I checked the gateway Kelly & I'm on Pcl-ag01.
Jacklyn
Newbie
Posts: 4
Registered: ‎03-02-2014

Re: Fibre BB is slowing down.

It started round about the middle of January, download speed in the evening has rarely gone above 1 Mbps
Community Veteran
Posts: 1,295
Thanks: 31
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Registered: ‎22-06-2012

Re: Fibre BB is slowing down.

We have also been having a series of power cuts, the latest about 30 minutes ago & the speed has again dropped. If this is the problem is there no way of resetting the DLM, whatever that isHuh Undecided
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre BB is slowing down.

@ tijara33 - If you've a Fault ticket open we can request an engineer completes a DLM Reset at the cabinet, however, if you're power cut issues do continue, it's likely that the speeds will drop again.
@Jacklyn - I'm just looking at your issue now.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre BB is slowing down.

Jacklyn - The exchange you're connected to is on our known issue list - http://community.plus.net/exchange-information/ . We believed the issue to be resolved on 31/01/2014, if you're still having problems this could still be problematic.
Do you have issues specifically at peak times or pretty much all the time?
Chris Pettitt
Cloud Environments Engineer