FTTC order
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- Re: FTTC order
Re: FTTC order
01-06-2014 11:20 AM
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Estimate for line
Downstream: 34600
Upstream: 7000
Wholesale speed profile and current sync rate
Downstream Speed 49.5 Mbps
Upstream Speed 11.4 Mbps
Profile Name 27M-54M Downstream, Interleaving Low - 7.5M-15M Upstream, Interleaving Off
Plusnet Profile
Connection Profile: Generic Speed 47800 No Time Out
Plusnet speed profile is throughput speed rather than sync which is why its slightly lower than sync rate. Let me know what your referring to and we can look into it
Twills.
Re: FTTC order
01-06-2014 5:17 PM
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Quote from: Devonian Why is my BT connection still sync'ing at 13 meg MORE on the downstream than Plusnet?
Almost certainly because your newly connected BT line has a lower attenuation than your existing line carrying the Plusnet connection. The fact that they enter the premises in the same 2 pair cable is irrelevant. Any cable joints between your premises and the cabinet will be newly made for the BT line, whereas they will have existed for some time in the original Plusnet connection.
I would be willing to bet that if it were possible to swap the 2 lines over in the cab that the situation would be reversed.
Re: FTTC order
01-06-2014 5:18 PM
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Re: FTTC order
01-06-2014 7:57 PM
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The estimate was originally upto 68/20!!
It's amazing that as soon as BTOR find an expensive fault (degraded aluminium that's the engineer reported 2 years yes TWO YEARS ago as needing to be replaced , the line estimate drops to below the line profile... voilà fault fixed for free!
I's disgusting, it really is.
Not only that, I am paying a premium charge for a premium (degraded) service.
@Bellerby My PN line sync'd at over 60meg originally and slowly dropped over a month or so.
Re: FTTC order
01-06-2014 8:11 PM
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Quote from: Devonian
@Bellerby My PN line sync'd at over 60meg originally and slowly dropped over a month or so.
No surprise really. The crosstalk effect of fibre uptake will have a greater effect on a line with higher attenuation than a line with lower attenuation.
Re: FTTC order
01-06-2014 11:23 PM
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Re: FTTC order
05-06-2014 10:29 PM
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I'm getting pretty pee'd off now, it's getting slower and slower, yet I am paying premium money.
I should have stayed on ADSL.
I am not impressed Plusnet, not one little bit.
BT are giving me 68/20.
Plusnet is giving me 41/20.
Re: FTTC order
06-06-2014 12:29 AM
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you are not the only one , I see we have the same problems, (see my post "FTTC SLOWING down below estimate").
The goal posts keep getting lowered, then BTO and Pn say there is no problem. .....line fixed!!!!!!!
I give up
Re: FTTC order
06-06-2014 9:27 AM
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@smiler1 - I'll take a look at your thread.
Re: FTTC order
06-06-2014 10:45 AM
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Quote from: Devonian BT are giving me 68/20.
Plusnet is giving me 41/20.
Let's be a little bit fairer here; these are speeds between your house and the BTOR cabinet over BTOR lines. For this to be an ISP influenced differential, then one would need to show that BTOR have provisioned a different level of service between the two ISPs.
Iirc you had the lines switched over at the cabinet and the equipment at the sockets. This slightly degraded the BT service, but did not improve the PN service. From that information I would conclude that the original PN line is defective (which we already knew) and that the PN service modem or cabinet card / port is not performing correctly. It would be interesting to get the services switched between the two lines at the exchange... but I just don't see BTOR being willing to do that.
@DCT - an off the wall idea - what would be involved to attempting a test connect to the PN service on the other line or using the other modem?
Kevin
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Re: FTTC order
06-06-2014 11:16 AM
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If you mean moving a service from one line to another, that would cost and would take some time as it would need to be done as part of an order.
Re: FTTC order
06-06-2014 11:31 AM
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Quote from: Chris Do you mean simply switching the modem over?
Chris,
Yes if viable. As I see this matter, the synch speed is solely governed by the conditions of the cabinet equipment, the d-side pair, the NTE5 / face plate, interface cable and router. There is a marked difference in synch speed between the two services; todate the focus has been on the aluminium in the d-side, however swapping d-side / NTE5 / face plate between the two services did not improve the PN service synch. That rather points to modem or cabinet port / card.
If a modem swap is technically viable, it would eliminate another component of the problem - IF my recollection of all the history is correct. Note I am assuming that the fibre side can have no impact on synch rate / data transfer rates and that the speed test results are directly representative of synch speed and not "slugged" by some other factor?
Kevin
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Re: FTTC order
06-06-2014 11:56 AM
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Re: FTTC order
08-06-2014 10:02 PM
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Just to clarify, I now have a BTHH5 connected to the Plusnet line and no modem.
As I have 2 HH5 (1 on the BT line to) I swapped them about a week back, and still get the same connection.
Now, I have noticed my PN line seems to be dropping, at least the router has only been up for 5 hours, and last night it reported as being up for 3 hours, where as the BT line is yet to drop at all.
I haven't been monitoring the line as mch as I should, so I can't say for sure how often it is dropping.
I will start fault ticket as Chris suggested in a moment and see if it sheds any light.
Also I'd like to make a quick apology for my previous post, it looks a little rude... I was tired, rushing, and in a bad mood! (work stuff)
Thanks for the input.
Re: FTTC order
09-06-2014 12:24 AM
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That's interesting news... I wonder where this leaves the problem...?
Two FTTC services from two suppliers over the same (aluminium) d-side bundle show a marked difference in performance.
Swapping the d-side pairs between the two services suggests the (original) PN pair is better than the BT pair.
Swapping the modem on the PN service for a hh5 delivers no improvement.
So what's left to be defective - cabinet port / card / fibre?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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