Disconnecting
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- Re: Disconnecting
Disconnecting
18-02-2015 4:37 PM
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Thanks
Den.
Re: Disconnecting
18-02-2015 5:10 PM
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I have taken a look and run a couple of tests.
Your connection and radius looks fine as shown below.
<img src="http://community.plus.net/visualradius/generated/image14242792542410.png"/>
You have a lot of errors on your line these would make it look like you are disconnecting as shown in the attachment attached to this post.
I would advise raising an a fault so we can investigate.
https://portal.plus.net/apps/kbdfaults
Re: Disconnecting
18-02-2015 5:39 PM
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Thanks
Den.
Re: Disconnecting
23-02-2015 7:50 PM
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My wife received a phone today saying they can't find any fault, even though my avg download speed as been 1.5meg today allday from roughly 4 meg approx 19.30 tonight my internet light went red again and had to manually switch router on/off again to,reconnect to Internet can honestly say there is something wrong complete opposite to the phone call and emails from plusnet staff have changed filter when I rebooted router,, can't check test socket as it is wired.
Have had an history of speeds dropping and disconnections in the past but staff normally sort it out.
Please advise
Thanks.
Den.
Re: Disconnecting
23-02-2015 7:59 PM
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Re: Disconnecting
23-02-2015 8:08 PM
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http://www.speedtest.net/my-result/i/1151835290
Sorry again but this is the best I can do, good thing is the speedtest as very slightly gone up but well under half normal speed.
Thanks for a speedy reply.
Den.
Re: Disconnecting
24-02-2015 6:47 PM
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http://www.speedtest.net/my-result/i/1152896601
Den.
Re: Disconnecting
24-02-2015 7:33 PM
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Re: Disconnecting
24-02-2015 8:17 PM
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Thanks
Den.
Re: Disconnecting
24-02-2015 10:00 PM
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Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? If needed, try the Quiet Line Test 17070 option 2.
Do you have a Master Socket similar to the one on the left?
What extension phone sockets (if any) do you have, and what is plugged in where?
Do all your Microfilters look similar to this?
Re: Disconnecting
25-02-2015 6:34 AM
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Quiet line test done very, very faint static noise.
Yes master socket same as left photo.
No extensions just the master socket.
Thanks.
Den.
Re: Disconnecting
25-02-2015 6:41 AM
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Sorry forgot to add my filters do look the same.
Den.
Re: Disconnecting
25-02-2015 11:48 AM
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I've run some further testing on your line today and I think it would be beneficial to have an engineer take a closer look at your circuit. I will update your fault ticket with more information shortly.
Thanks
Re: Disconnecting
25-02-2015 12:35 PM
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Thanks for the update, when you say engineer look at my circuit what exactly do you mean, at the exchange or at my address?
Thanks in advance.
Den.
Re: Disconnecting
25-02-2015 1:57 PM
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Just to confirm, the appointment is booked in for tomorrow morning as discussed.
Cheers
Andy
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