Billing history required please
@munkfish - I can't send the bills to your email for security reasons but as I can see them here so you should be able to as well on the portal. Do you want to DM me and show me some screenshots of what you see on the portal invoice section?
Exactly! Same with the payments page, only goes back to June 2022. 
I'm sure there used to be a drop down list that you could use to pull up any of the previous bills, but now that's gone and the replacement page / interface seems to only allow you to view the 7 previous bills.
Also noticed the calls page has changed as well, I'm sure you used to be able to download a list of all the calls made but now it's a system where you click a link and the list of calls is displayed at the bottom of the page; not the worst but not the best really, would be better to be able to download the call logs.
Yes I've just got out as well I'm afraid, hence the request for all the old bills.
I can't fault the service itself but the way the billing is organized is absolutely insane (with about 8 different things on each bill when all I have is broadband + line + call package!). And I feel very resentful the way that the last 'upgrade' I was sold last year ended up being very costly compared to the other offerings elsewhere yet I was being told by the sales agent it was the best deal he'd ever seen. 
The staff / moderators on here have always been really great though whenever I've had a problem, they put up with a hell of a lot of stick for stuff that's not their fault.
Sorry to see you have to move on.
@munkfish wrote:
The issue is I can only see the last 7 bills in my history when there should be 2-3 dozen entries (since 2020). I used to be able to see all of them when I last checked (not sure when that was exactly, maybe a few months back but could be a year or more!), but the interface appears to have changed since then and now I can only see a handful of the most recent bills.
Since September 2018, only the last 15 months of bills are available for viewing and that appears to still be the case, at least for 3 accounts I’ve checked via the Member Centre (both customer accounts for family and my own).
For me, after going to the billing tab then clicking the “View bills” button, I’m taken here where it shows the last 7, then there’s a button labelled “View more”, and clicking this reveals the remaining 8. Do you see this your side?
Additionally, clicking on, for example, “Change payment method” takes me to the usual page where the last 15 months of bills can be viewed via a drop-down.
