Be careful what you order vs what you get :(
Today's speed test - yikes!!!!!!!!!!!!!!!!
And after a quick evening stroll it's a Huawei 288 FTTC.
Unfortunately the rest of your post was way over my head
How do I test the PPPoE dialer?
And after a quick evening stroll it's a Huawei 288 FTTC.
Unfortunately the rest of your post was way over my head
How do I test the PPPoE dialer?
OK, re-read that thread and I know what the whole PPPoE thing is - I've already done that (I just didn't know what it was called 
) and it didn't make things any faster!
Just run your 2 different speed tests again and they are still showing almost 20 on one and 8.9 on the BT one ?????????????
) and it didn't make things any faster!Just run your 2 different speed tests again and they are still showing almost 20 on one and 8.9 on the BT one ?????????????
Whats also annoying is that they have reduced the upload speeds to 10mb instead of 20mb on the Fibre Unlimited package (40mb)
Seems to me that you get what you pay for
Seems to me that you get what you pay for
Even worse 
40/2 It's supposed to be a fibre connection!!
I'm not talking about BT. I'm talking about Plusnet. I'm on the 40/20 package, but how long thats going to last, I don't know
NE
40/2 It's supposed to be a fibre connection!!
I'm not talking about BT. I'm talking about Plusnet. I'm on the 40/20 package, but how long thats going to last, I don't know
NE
Quote from: Anotherone I see Matthew Wheeler responded to your other thread instead of this one - never mind - let's hope your faults ticket gets the correct response!
Nothing yet....
Quote from: stewarta13wsb I hope you're right but PlusNet have assured me that's the best speed I'll get on a 40/20 contract.
At first they suggested if I went the extra £7 odd a month to 'Extra' package the 80 might give me the actual 20 upload but when I was about to be put through to upgrade department I was then told it might not actually be any faster.
The original offer on the call was to upgrade and see and then downgrade if it didn't work.
BT Openreach have already been out though - 80/40 at the main socket - the same as at the cabinet (it's across the road!) I still think PlusNet have cut it back. The fact Ofcom made them change the advert is suspicious - as is the fact that my package disappeared a few days later - it's dropped to 2 as an upload with the 40 download.
After around 9 years with PlusNet this has been my only bad experience, which is why I've let it go this long, but 2 months now?? I'm sorry but it's been a disaster from start to finish. I wish I never lifted the phone to upgrade.
I've had the line linked to a wrong address so told it wasn't available even though I was across the road. Had to plead to get a tiny discount as a long term loyal customer vs the new customer offers. Forgot to upgrade my account so I got broadband download speeds although funnily enough the correct download speeds until somebody throttled it(?) Charged full price. BT out to find nothing and then Plusnet check and fix their 'build'... I could go on but it's been a really awful - in fact it's not been like PlusNet at all. How sad, maybe they're becoming BT
I feel your pain stewarta13wsb.
I too have been at the wrong end of the abysmal stick for over two months. I paid for 80/20 (vs. 40/10) from last Oct (2014) when it was switched on. For the first month or so it was bliss. I was achieving 62.26 down and 18.48 up. After that seemingly honeymoon period, the speed dropped to around 44 down and 12 up. That annoyed me quite a bit but apparently it was in the "acceptable" region. It stayed like that until about mid June. Current download, as of tonight, is 3.56 and up is raging ahead at 5.42. I have a problem ticket longer than war and peace at the moment. But the worst thing about the whole experience, (something PlusNet and all the other providers can't see,) is the stress and frustration it generates. We're just not getting what we keep getting billed for.
The root of the problem is the cost cutting by BT that results in the main feed into our areas being installed with the bare minimum number of fibre cores. As soon as a few more people started using the service, that was the final straw and the speeds just collapse at 6pm every single day. Handy that, as that's the time I'm around to start using the internet. Oh, and it can't be blamed on being during peak time as, according to my PlusNet usage report, peak time runs from 8am through to midnight. The speed appears to be completely normal during the day eg while I'm at work, earning the money to pay for this crap.
If we all keep banging our heads against that proverbial brick wall, a stone or two will eventually come loose.