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Be careful what you order vs what you get :(

stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Be careful what you order vs what you get :(

So disappointed in PlusNet this time around. Sold 40 X 20 but 10-11 is as good an upload as I'll get! (Unless I pay more on top again.) Sorry but smacks of con. No wonder Ofcom made them change the ads  Huh
84 REPLIES
Community Veteran
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Registered: 15-06-2007

Re: Be careful what you order vs what you get :(

I think that you seriously misunderstand the situation
A 40/20 product is basically up to 40 and up to 20
Both numbers are dependent on your distance to the cab
Paying more for an 80/20 product will have no effect on the upload speed you get
Moderator
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Re: Be careful what you order vs what you get :(

@stewarta13wsb
I have removed a duplicate of your above post made in a different topic.

Customer and Forum Moderator.

stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: Be careful what you order vs what you get :(

Quote from: Oldjim
I think that you seriously misunderstand the situation
A 40/20 product is basically up to 40 and up to 20
Both numbers are dependent on your distance to the cab
Paying more for an 80/20 product will have no effect on the upload speed you get

It's across the road. BT Openreach got 80/40 when they tested the master socket and installed the modem.
No mistake my 38 download vs 40 advertised is fine, but almost half the upload is not on.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Be careful what you order vs what you get :(

Easy way to check if Plusnet made a mistake
Click on here and report the results http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
We are interested in the upstream and downstream profiles not the speed test results
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: Be careful what you order vs what you get :(

Attached - interestingly enough that's the worst upload speed I've had - it's getting worse?
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Be careful what you order vs what you get :(

The speed test result - upstream is borked on that test
Although you haven't posted the upstream IP profile from the speed test result is would seem to be 20Mbps just as mine is so Plusnet have ordered the correct product
So the next thing is to carry out the full BT Speedtest and wired not wireless http://speedtest.btwholesale.com/
Community Veteran
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Registered: 18-01-2013

Re: Be careful what you order vs what you get :(

Are you using a network cable wired directly between your PC and the Router or a wireless connection ?
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: Be careful what you order vs what you get :(

network cable.
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: Be careful what you order vs what you get :(

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Be careful what you order vs what you get :(

Something isn't right as you should be getting nearer 18Mbps with that downstream profile
The best bet is for a rep on here to advise exactly what your sync speeds are
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Re: Be careful what you order vs what you get :(

MattyC
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Re: Be careful what you order vs what you get :(

Hi stewarta13wsb,
I note that we've had a fault up and active with you for a couple of weeks now. I'm sorry that it's not been resolved already. I have pressed for an update from our faults team on your behalf.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: Be careful what you order vs what you get :(

Sorry Matty - I've been told that's as good as it gets - around half the advertised speed!
dick:quote
Estragon
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Registered: 07-02-2012

Re: Be careful what you order vs what you get :(

You've been told wrong.
Matty will get it sorted. As long as Openreach behave.