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  • in accepted fixes
  • fixed
  • in Email
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unable to send emails via outlook, error message 5...

by JaneC1 in Email
Sunday
Sunday
I rarely send emails from my Sony 10 android phone but on the 24th feb I tried to email a photo from it (using the standard android email app and via my home plusnet connection) to a friend but it wo...
Show results in replies (1)
  • Hi @JaneC1, in the Outgoing Server tab try enabling the outgoing server requires authentication opt...

Since changeover

by JohnBux in Email
Saturday
Saturday
Joined Plusnet fibre broadband at end of January and now I cannot send e-mails via outlook. All the settings are the same as they have always been, and are from many years ago as they are tiscali.co....
Show results in replies (1)
  • After making this post, I waited to see if anyone had any ideas, but suddenly about 2 hours later m...

why two email setup pages?

by pursebearer in Email
3 weeks ago
3 weeks ago
I'm trying to setup POP email in Plusnet after giving up with gmail refusing to send emails. Why are there two different POP email setup pages? At www.plus.net/help/email-guides/how-to-set-up-plu...
Show results in replies (1)
  • Hi @pursebearer  the first set are the secure settings if you wish to use SSL/TLS, the 2nd set...

NO Emails

by kenm in Email
4 weeks ago
4 weeks ago
Today i was reading my emails ( on webmail ) when it threw a wobbly and all the emails dissapeared also the saved emails in my folders have dissappeared. I can compose and send  I can open...
Show results in replies (1)
  • Like this ... ? In which case the preview pane has (somehow) been made to fill the whole o...

Mail only account requested but not happened

by Parsling in Email
4 weeks ago
4 weeks ago
I left Plusnet on 2nd Feb and my mailbox was deleted that morning, having requested a mail only account before I left.  I rang Plusnet on the 2nd and it was explained to me that the account had ...
Show results in replies (1)
  • @Parsling we've reinstated your account now and it's ready for you to recreate your mailboxes at pl...

New user to Plusnet Webmail

by imbart in Email
4 weeks ago
4 weeks ago
I am a new user to Plusnet Webmail on Windows 10 (Edge) which so far I have mainly used for testing. The email address I use is also that of my existing main Outlook Express on another computer (an o...
Show results in replies (1)
  • I need to clarify the use of terminology - “Webmail” is the web browser based interface to Plusnet’...

Problems with MAAF email on iPhone

by mrmaff in Email
‎30-01-2021 6:19 PM
‎30-01-2021 6:19 PM
Hi there   I’ve been trying to help my father with his Madasafish email account on his iPhone. It has been working fine for months, but last week he stopped receiving email. So, I suggested t...
Show results in replies (1)
  • Ah - inbound not being recognised either. Are you using the full email address as the server use...

All emails disppeared

by PMSpindler in Email
‎26-01-2021 12:39 PM
‎26-01-2021 12:39 PM
Hi. I was working with my emails and went back to the inbox and everything had disappeard. All my old emails have gone from Inbox (but sent items and deleted items are still there). I called support...
Show results in replies (1)
  • @PMSpindler , @arkay  - there is a dedicated 'sticky' post at the top of this board for all re...

valid links rejected in outgoing email

by kaspencer in Email
‎21-01-2021 10:02 AM
‎21-01-2021 10:02 AM
@Townman Thanks so much for your reply. Very helpful. Could I trouble you with another issue, which has blighted me for a long time, and is as follows: I have several sub-domains on the domain my...
Show results in replies (1)
  • @kaspencer  I've received an update this morning that the review has been completed and some...

Plusnet email and EE4G

by Hazel74 in Email
‎21-01-2021 9:43 PM
‎21-01-2021 9:43 PM
We currently have 2 internet providers as landline broadband is so poor in this part of the country.  So we have Plusnet broadband and also EE4G. So we are just trying out the EE4G, and my Plu...
Show results in replies (1)
  • @Hazel74 Sorry , try this https://www.authsmtp.co.uk/outlook-2007/default-port.html Not sure what...
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