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One of my email boxes (for my daughter) has got too large (700Mb) and I can't clean it up via webmail as the server just times out. 'Empty folder' commands don't work for the same reason. I even deleted the mailbox and recreated it and the content was still there. I don't want to change the address - any suggestions? Thanks.
I received an email from PlusNet to say that we have too many emails on the server. So, I follow the instructions and go onto webmail to delete old emails. Granted there was a lot of them over 8000.
I tried to delete emails from 2016 and earlier. I extended the number to view per page, viewed them in earliest date first order, and started deleting them. I made a mistake it appears, because I emptied the deleted email box and it looks like the LOT HAVE GONE.
Any way I can get at least the last 12 months worth back?
I've tried the customer support tab but can't seem to get anywhere.
having problems with wemail say login failed. putting in my username and password in
Hi there. I agree with @spraxyt, are you still experiencing a problem now?  I ...
I agree with @spraxyt, are you still experiencing a problem now?
I need bigger glasses. There's no mail component on your account so I've added one for you now.
Problem intermittent for last three weeks. Outgoing emails to T-online (Deutsche Telekom) hang in Outbox with a local prompt to check SMTP servers. Return emails from t-Online not arriving. Sender advises me that messages are bounced at 18.104.22.168 . BT's international servers?
Messages from Gmail and iCloud are sent and received as usual. These don't access the BT servers at the address mentioned above?
Tech Support suggest it's overloaded mailboxes. This is doubtful since I have term settings to delete messages but anyway I cleared down to approx 30Mb. Problem still persists.
Any ideas on how this might be fixed will be appreciated. AB
Thanks for taking the time to respond. The problem remains. Raising the matter with tech supp...
Thanks for taking the time to respond. The problem remains. Raising the matter with tech support resulted in unacceptable delays in responses and consequently I decided to close the account and go elsewhere.
The Plusnet business model is low tariffs and high churn rates. The bare bones email offering, paucity of technical and customer support staff coupled with the promotion of the "Community" tells the story. As does the continual TV ads.
But thank you for your independent support.
Receiving mail fine but in the last day all SMTP sends via Outlook 2013 end with error 452.
I'm sending a dozen emails a day, at most, so don't understand why I would be getting this error. Have tried sending to generic gmail addresses and other business and medical organisation email domains and they all bounce.
Currently unable to work effectively, any help appreciated!
I have searched the forum for an answer to this problem, but cannot find a solution.
My brother, who lives in Greece, has been regularly sending me emails using his AOL account, but over the past few weeks the emails have not been received and he is being sent this error message: "552 Spam Message Rejected (in reply to end of DATA command)".
I use MS Outlook as my email client and have added his full email address to the "Safe Senders" list, but his messages are still being rejected. Can anyone provide a solution to this problem? Many thanks.
Thank you for your reply. I have now resolved the issue as follows: 1. I took your advice and set...
Thank you for your reply. I have now resolved the issue as follows:
1. I took your advice and set my Outlook to "Leave Messages on the Server".
2. After a further AOL message had been sent to me, no message appeared in the WebMail Inbox, so it was definitely being rejected by the Plusnet server.
3. I logged into PlusNet and went to Email Settings, clicked on the "Spam" tab, and scrolled down to the "White list" settings.
4. I added my brother's email address to the white list, and saved the changes away.
5. It recommends waiting 48 hours for the changes to take place, so after two days my brother sent another email which arrived OK.
It seems that Plusnet (along with many other ISPs I suspect) is tightening its rules on identifying Spam, as these emails used to arrive with no problem, and maybe AOL has a bad reputation in this regard. Anyway, many thanks for your help and I'm happy to say this issue is now resolved.
I spoke too soon the other day, when I said the problem cured in another thread flagged as Fixed....
Whenever I sent any mail from my plusnet email account using an email client (Win 10 default, thunderbird, Windows live etc) on windows or ipad the sent items are never shown.
The only time it does, is if I've used the webmail interface which I don't use - it was simply a test I conducted.
I've tried different identities on the mailbox and it makes no difference. Does the mailbox need resetting by Plusnet to get this working and / or can I raise a ticket about this - there seems no option when following the troubleshooter other than to speak to someone (long delays) or live chat (not an active option).
The sent messages are all delivered to their destination.
Grateful for any help on this....
Have now resolved the thunderbird client. A combination of sent folder not created until an ipad cl...
Have now resolved the thunderbird client. A combination of sent folder not created until an ipad client was used and confusion over default folders in thunderbird for imap folders seemed to cause the issue.
I'm aware of the gmail issue in other threads, but wondered if anyone else was experiencing mail that is successfully delivered from their firstname.lastname@example.org email (to non-gmail addresses) but no sent copy appearing either in the plusnet webmail or in the email client that was used to send it?
That's good to hear @grahamn. In answer to why that resolved the issue, I honestly don't know the a...
That's good to hear @grahamn. In answer to why that resolved the issue, I honestly don't know the answer, however it might be worth keeping an eye on the addresses in the future to see if the same issue ever happens again and if the same fix resolves it.
Hope someone can help. I seem to not have "Mark as spam" icon any longer on the top line of inbox, same with Spam folder for "Not spam". Any ideas how I may restore them?
Cheers in advance everyone
I set my POP3 email client a few months ago to NOT delete emails on the server (since I am in the process of reinstalling Windows and don't want to loose emails are not backed up). I now want to check whether my server-side email usage is at a safe size and not approaching any server limit but can't see how to view the total storage used. I can see my webspace usage is still low - is the email server usage included in this webspace size?
You can check folder size by logging into webmail. Then Click the cog bottom left ans select Mana...
You can check folder size by logging into webmail. Then
Click the cog bottom left ans select Manage folders
Then click a folder name to highlight it.
Select the Information tab and you should see "Click to get folder size"
I'll leave you to guess what to do next.
Clicking Mail at the top will take you back to the email list if required.