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  • in accepted fixes
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Plusnet no longer offer an email only account

by Chrisbrown2106 in Email
‎22-03-2022 7:41 PM
‎22-03-2022 7:41 PM
I advised plusnet on 3 March that I would be transferring my broadband to another provider on 21 March.  I requested an email only account with plusnet.   Alex whom I spoke to raised a...
Show results in replies (1)
  • Time is never wasted if it helps with understanding. This might help further … In respect of ...

Pop Settings for a legacy totalise email

by touristica in Email
2 weeks ago
2 weeks ago
Hi my totalise email has just stopped working in outlook with the message that the SMPT server which I have been using for some time (smtp.plus.net) is not recognised. Its set up as a pop account. Ca...
Show results in replies (1)
  • The right server name for the outbound server is relay.plus.net. Use port 587 with STARTTLS and the...

Pop3 & SMTP: any plans to enable SSL?

by JakTheBiscuit in Email
3 weeks ago
3 weeks ago
Have Plusnet any plans to enable SSL connections for Pop3 & SMTP?  If not, is there a good reason not to? TIA  
Show results in replies (1)
  • Why do you think it is not enabled? POP3 mail.plus.net Port 995 TLS/SSL SMTP relay.plus.net P...

Cannot create new mailbox

by Mobmikey in Email
4 weeks ago
4 weeks ago
I cannot create a new Plusnet mailbox using Safari on Apple MacBook Pro. It appears to be a problem with the displaying of the web-site page. If I go into Manage My Mail and select the Mailboxes tab ...
Show results in replies (1)
  • Hi there, I'm really sorry to see you're having issues managing your mailboxes. Can you try zoo...

Madasafish email: can't access webmail but app on ...

by Kate11 in Email
‎14-04-2022 12:45 PM
‎14-04-2022 12:45 PM
Hi, hoping for some advice please. I still use my mail only madasafish account for the odd email. I am getting mail through on my phone but every now and again I log in to webmail to clear the trash...
Show results in replies (1)
  • Give it another go now @Kate11, I've just refreshed the components on the account from my side. &...

Plusnet Webmail Password... you won't believe this...

by Tommy2 in Email
‎12-04-2022 3:40 PM
1 Thanks
‎12-04-2022 3:40 PM
1 Thanks
  Hi there, I suspect you won't believe this, but please be assured it is true  - multiple phone calls and cases with support have confirmed it, and even today we paid a qualified IT t...
Show results in replies (1)
  • Hi Tommy, I’m really sorry to see this and thanks for posting.  I’m not in the office now bu...

Moving home and service provider and looking for r...

by Uncle_Tupelo in Email
‎07-04-2022 1:20 PM
‎07-04-2022 1:20 PM
After more than 15 years with Plusnet, a move to a new build property with FTTP is forcing me to change providers as Plusnet don't currently offer any FTTP products. I understand that if I move to BT...
Show results in replies (1)
  • Hi there, I'm sorry to see that you're moving on but I completely understand your reasoning! &nbs...

Problem adding a new Alias

by stocc in Email
‎03-04-2022 12:02 PM
‎03-04-2022 12:02 PM
I've been adding aliases on Plusnet, as and when needed for over 17 yrs, however recently every time I try to add a new alias NFL-SB or NFLSB it tells me: "Invalid name, please read the instructions...
  • Tags:
  • alias
Show results in replies (1)
  • @stocc you cant use upper case in aliases or mailbox names

E mail will not send when away from home router

by brookorchard in Email
‎30-03-2022 12:44 PM
‎30-03-2022 12:44 PM
Long standing problem that I phone 7 will not send e mails when away. All normal settings checked and historic posts looked at. The message is that recipients e mail address rejected by server. Any f...
Show results in replies (1)
  • With iPhone setup. you can / need to specify the username and password on the SMTP server settings....

Totalise / Madasafish email address / website

by Peach in Email
‎17-04-2018 3:41 PM
‎17-04-2018 3:41 PM
A long (long) time ago......    I  created an account with Totalise (which I still use today). At that time I was able to create a new email extension free of charge  i.e. ...
Show results in replies (1)
  • Hi Kev. A long (long) time ago......    I  created an account with Totalise...
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