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Using Native Plusnet Email

FIXED
BarryBoater
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Registered: ‎19-04-2024

Using Native Plusnet Email

I have a native Plusnet email address  you@youraccount.plus.com 

Some of my mail is failing as it does not pass required tests.

The plus.com domain does not appear to have a DMARC or SPC record

Can this be fixed.

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27 REPLIES 27
jab1
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Re: Using Native Plusnet Email

Are you talking sent mail, and if so, where are you sending it? None of my sent messages are being returned/bounced.

John
MisterW
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Re: Using Native Plusnet Email

The plus.com domain does not appear to have a DMARC or SPC record

Have you checked the <accountname>.plus.com ,  mine certainly has DMARC & SPF and I believe the Plusnet servers also implement DKIM

To add to that , whilst I dont normally use my <account>.plus.com email , I've just sent email from it to my externally hosted domain. The headers in the receved email show a valid SPF record was found and it contained a valid DKIM signature

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BarryBoater
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Registered: ‎19-04-2024

Re: Using Native Plusnet Email

MisterW Yes I have checked <myaccount>.plus.com and this has no DMARC or SPF failures. I have inspected headers in my sent emails (to self)  and also sent mail to email deliverability checking site with result of DMARC and SPF failure.

MisterW
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Re: Using Native Plusnet Email

Are you sending using the Plusnet mail server , relay.plus.net ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: Using Native Plusnet Email

@BarryBoater As I asked in my original post, which domains are claiming your mail is failing these checks?

John
BarryBoater
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Re: Using Native Plusnet Email

Yes, I am using relay.plus.net

BarryBoater
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Re: Using Native Plusnet Email

gmail.com for example

jab1
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Re: Using Native Plusnet Email

Gmail should not be rejecting emails from relay.plus.net, but I'll leave further comment to @MisterW as he has more knowledge on this than I have.

John
jab1
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Re: Using Native Plusnet Email

@BarryBoater A further thought - are these rejected messages sent from your home connection, and if not, have you got authentication enabled?

John
Townman
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Re: Using Native Plusnet Email

That was going to be my question - use of the SMTP server on network without authentication is likely to give prissy Gmail something to belly ache about.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BarryBoater
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Re: Using Native Plusnet Email

Yes, authentication enabled.

Gmail is prissy about no DMARC or SPF records which is the object of my post

jab1
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Re: Using Native Plusnet Email

@BarryBoater I think you will find that the PN mail servers are correctly configured, but if you want to argue they aren't...

John
MisterW
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Re: Using Native Plusnet Email

@BarryBoater ok so I'm very confused as to why your emails are failing, I've just tried sending to my gmail account and it works fine, viewing the headers on gmail gives

Original message
Message ID    <a8a5c536b956050e498ff138cd382d3a@warrxxx.plus.com>
Created on:    20 April 2024 at 07:39 (Delivered after 3 seconds)
From:    warrxxx <warrxxx@warrxxx.plus.com>
To:    warrxxxx@gmail.com
Subject:    Test message
SPF:    PASS with IP 212.159.14.18 Learn more
DKIM:    'PASS' with domain plus.com Learn more
DMARC:    'PASS' Learn more

You are using the native email address in the FROM aren't you ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BarryBoater
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Registered: ‎19-04-2024

Re: Using Native Plusnet Email

@MisterW Thank you, but if I send to my Gmail account using my Plusnet mailing account i don't receive the mail, so I can't check the headers!

If I test at https://mxtoolbox.com/spf.aspx using <myusername>.plus.com I get there is no record. Same if I use their DMARC test.

I guess if you were to use this test you would have records?