Comms Coverage Today
=================
Luke : 11-8 - TSM
Liam : 9-6 - PUG, Portals & 3rd Party
Mand : 8-12:30 - Portals & Escalations
Bob : 9-6 - Problems and Service Status
Dave : 1:30-midnight (split shift) - Portals and Usenet / Problems
Comms EoD Summary :
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No major changes to the Top 5 today, but we do see the introduction of speed issues being mentioned with some customers complaining about poor speeds on FTP / P2P / Usenet etc… with some traffic being completely blocked at level one peak time (where it should only be reduced).
No major complaints with regards to Tiscali disconnections, but it remains at number one whilst we get the issue fully resolved and an update out. We have had complaints over Tiscali fault handling and lead times for LLU MACs, however.
The CCGI issues have demanded full time attention for the last three days and are causing a major headache for many of our more experienced customers. Networks are continuing to investigate the cause of excess connections and packet loss routing traffic to the CCGI servers. Meanwhile, more hardware has been allocated for CCGI following upgrades to our mail platform over the next few weeks.
The availaibility of Comms over the next few days will be more scarce than usual due to pre-booked holidays prior to the new team and rota being launched. Please see announcements for staffing levels.
Top 5 Customer Affecting Issues Today
============================
1 - Tiscali
2 - CCGI Slowness / Timeouts
3 - Webstats / Platform / Speeds on P2P - FTP etc…
4 - Max Regrade Issues
5 - Support Availability / Speed
Comms Coverage Tomorrow
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Liam : 9-6
Mand : 8-5
