Daily snapshot statistics for CSC contacts through ticketing system and by telephone.
Open Tickets at 10pm, Thursday 28th September :-
Customer Support Centre : 1291
CSC Account Changes : 9
CSC Callback Pool : 34
CSC DSL Faults Total : 259
CSC Tiscali Faults Total : 27
CSC Team Leader : 6 (personally assigned)
CSC Agent : 74 (personally assigned)
Total Tickets : 1941
Call Stats at 10pm, Thursday 28th September :-
Faults Line Calls Waiting : 2
Faults Line Longest Wait : 14min 57secs
Customer Support Calls Waiting : 6
Customer Support Longest Wait : 25min 08secs
Business Calls Waiting : 1
Business Calls Longest Wait : 7mins 42secs
Metronet Calls Waiting : 4
Metronet Calls Longest Wait : 24min 24secs
Total Calls Waiting : 13
Longest Caller Waiting : 25min 08secs
