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in "your questions" what does the following actually mean?

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ketter
Dabbler
Posts: 16
Registered: ‎24-01-2008

in "your questions" what does the following actually mean?

Hi
What does "Your support request has been escalated to the correct team for review. " actually mean?  In the last two hours an open issue I have has had this added to it five times??!!
thanks
John
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: in "your questions" what does the following actually mean?

That's not what's supposed to happen! Looks like the fault ticket you created has got stuck and is just throwing the same error a few times. It's in a place where the faults team will see it and pick it up though so nothing major to worry about.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ketter
Dabbler
Posts: 16
Registered: ‎24-01-2008

Re: in "your questions" what does the following actually mean?

I thought it looked a bit odd.
This doesn't mean that it was being missed does it?
The complete lack of internet connection is causing us serious problems, it's affecting my work, and there is only so much you can do tethered to a smart phone in a ropey signal area.
Any help in correcting the "stuck" issue and moving this forward would be very much appreciated.
Please please  Cry
John
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: in "your questions" what does the following actually mean?

Don't worry John - we've not forgotten about you!
I'll cast my eye over things for you tomorrow anyhow to ensure there will be no delays in getting things moving for you.
Chris Pettitt
Cloud Environments Engineer