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Limited Broadband access

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Limited Broadband access

When im online I get a great connection but sometimes when im on my laptop I hover over the internet icon and it says "Limited" and "No internet access".  I tried using a cable from my router to my laptop but still the same problem, does anyone know why this is or how it could be sorted?
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Limited Broadband access

Do you have your Windows Updates fully up to date?
It could be that some of your Network Drivers aren't quite up to date, from my experience.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Limited Broadband access

I have just checked for Windows updates on my laptop and it says my laptop is all up to date and my laptop has automatic windows updates turned on anyway
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Limited Broadband access

If you are using Windows 7, it might be worth heading into the 'Network and Sharing Centre' and clicking on 'Manage Wireless Networks' - select the Plusnet Wireless option and remove it from the list.
Once you've done this, connect to the Wireless again from scratch (You'll need to re-enter your Wireless Key again) and see if this clears the problem up for you.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Limited Broadband access

I'm using windows 8.1
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Limited Broadband access

If you take a look here: http://www.thewindowsclub.com/wifi-profile-manager-windows-8 - it should give you an idea of where to go to do this.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Limited Broadband access

I've removed it and reconnected
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Limited Broadband access

I'ts working so far, thank you for your help and if it does it again i will re-post
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Limited Broadband access

No problem, you're welcome Smiley
Chris Pettitt
Cloud Environments Engineer
drj
Aspiring Pro
Posts: 1,093
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: Limited Broadband access

I have this problem once or twice a week - cured by a reboot.