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Royal Mail emails unreadable

shutter
Community Veteran
Posts: 21,886
Thanks: 3,655
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Registered: ‎06-11-2007

Royal Mail emails unreadable

Receiving emails from Royal Mail, regarding delivery of goods ordered on Ebay... the text part is unreadable as it is in CSS/STYLES FORMAT...

Partial text in pic

 

EBAY EMAIL.png

 

Using THUNDERBIRD as Email Client.....  all other emails from Ebay and other sources are perfectly readable.

 

Any suggestions please, as to how to make these readable.


Thanks

 

9 REPLIES 9
jab1
Aspiring Legend
Posts: 12,205
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Registered: ‎24-02-2012

Re: Royal Mail emails unreadable

Silly question @shutter . I am guessing these are sent to your gmail address? If so, could you read them on the Gmail webmail?

Only a suggestion, as I don't use my gmail accounts through TB - they are only 'fall-back' options if my usual accounts fail for any reason.

John
shutter
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Posts: 21,886
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Re: Royal Mail emails unreadable

Will PM you.

jab1
Aspiring Legend
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Re: Royal Mail emails unreadable

replied.

John
Baldrick1
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Re: Royal Mail emails unreadable

@shutter 

Can you view it in a browser?

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shutter
Community Veteran
Posts: 21,886
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Registered: ‎06-11-2007

Re: Royal Mail emails unreadable

No... No option to view in a browser  .. either on the email "more" or the drop down "preferences" menu ... open in a new tab results in exactly the same format.

 

Baldrick1
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Re: Royal Mail emails unreadable

@shutter 

Whether this helps, https://www.systoolsgroup.com/updates/view-thunderbird-email-message-in-browser/?

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shutter
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Posts: 21,886
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Re: Royal Mail emails unreadable

@Baldrick1   Understand and did the process... BUT... on clicking "open with......"  and selecting Firefox from the drop down menu..... just get a blank website page.. and the What should firefox do with this file message... choosing "Open"  and then OK.. results in the message box disappearing, only to reappear 2 seconds later. with no change to the duckduckgo website page content ! .

PeeGee
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Re: Royal Mail emails unreadable

@shutter Your image indicates the message is from vfm-allsorts.

 

Have you tried saving the e-mail to a .txt file? You can then easily examine and edit the content. I often do this with suspicious e-mails or e-mails that contain a web page (I explicitly prevent my e-mail client displaying HTML) and (sometimes) create a .html file with just the embedded web page.

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shutter
Community Veteran
Posts: 21,886
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Registered: ‎06-11-2007

Re: Royal Mail emails unreadable

@PeeGee  Thanks for your input..... No.. I haven`t tried that...  to a point... it doesn`t matter too much as the text content will be a repetition of the subject title.... e.g. we have an item for you....     your item will be delivered today... your item has been returned to delivery office ... etc.

I agree it appears to be from VFM... however.. I suspect it is from RM.. direct as part of Ebay mailing system...as direct messages to and from VFM are in plain text.

They have suggested the Ebay has changed their system somehow, which does not convert HTML text to P/L 

and have notified Ebay of the problem.