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Re: Account Upgrade Issues

Newbie
Posts: 2
Registered: ‎26-04-2020

Re: Account Upgrade Issues

I get my plusnet broadband though John Lewis. I am trying to upload a file and it keep stopping at about 20%. I assume this is because my broadband speed is not sufficient and so I would like an upgrade. I seem to remember that fibre is not available everywhere in the country so that may be the problem. Is it possible to upgrade if you don't have fibre?

3 REPLIES 3
Moderator
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Registered: ‎11-01-2008

Re: Account Upgrade Issues


Moderators Note


This topic has been split from another topic and moved to tech help as John Lewis broadband doesn’t have official support here.

Customer / Moderator
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Pro
Posts: 544
Thanks: 119
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Registered: ‎25-08-2010

Re: Account Upgrade Issues

Hi @MariaG 

Go to https://www.broadbandchecker.btwholesale.com/#/ADSL/telephoneHome and it will show what is available

Dave

Newbie
Posts: 2
Registered: ‎26-04-2020

Re: Account Upgrade Issues

Thanks. Will do.