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MAC code.

misterine5
Newbie
Posts: 1
Registered: ‎22-11-2014

MAC code.


I am moving from TalkTalk to Plusnet from TalkTalk. Plusnet have requested a MAC code, talktalk are not making it easy for me to obtain it. Is it essential that I provide Plusnet with the code.
2 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: MAC code.

Are you on Fibre? If you aren't and are on ADSL then that's LLU (unless you are on a Market 1 exchange), so I don't think you need one. If you are on Fibre or a Market 1 exchange, than TalkTalk have no choice but to provide one. Make sure you've given them the relevant notice and remind them they are obliged to give you one and if they fail to do so promptly, tell them you will make a formal complaint to OFCOM - and do so.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: MAC code.

Hi misterine5,
It looks like we've been able to place the order for your phone and fibre services. You should have been notified of the appointment date, let us know if we can help any further.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff