cancel
Showing results for 
Search instead for 
Did you mean: 

MAC code.

misterine5
Not applicable
Posts: 1
Registered: ‎22-11-2014

MAC code.


I am moving from TalkTalk to Plusnet from TalkTalk. Plusnet have requested a MAC code, talktalk are not making it easy for me to obtain it. Is it essential that I provide Plusnet with the code.
2 REPLIES 2
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: MAC code.

Are you on Fibre? If you aren't and are on ADSL then that's LLU (unless you are on a Market 1 exchange), so I don't think you need one. If you are on Fibre or a Market 1 exchange, than TalkTalk have no choice but to provide one. Make sure you've given them the relevant notice and remind them they are obliged to give you one and if they fail to do so promptly, tell them you will make a formal complaint to OFCOM - and do so.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: MAC code.

Hi misterine5,
It looks like we've been able to place the order for your phone and fibre services. You should have been notified of the appointment date, let us know if we can help any further.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.