ISP PlusNet Launch Faster Hub Zero 2704n Broadband Router

[#1]

For you to say it's faulty - whereas it isn't, is defrauding PN.
You can pay £40 + P&P for the new router.
NE

[#2]

Quote from: DJGM1974

Ok ... so if there is a URL on this router that enables access to the advanced settings that most average users wouldn't generally use (mentioned earlier in the thread) can anyone else confirm that it is there

If you read my post earlier I tested the URL and posted what extra settings it gave you access to.

[#3]

Quote from: NorthEasterner

For you to say it's faulty - whereas it isn't, is defrauding PN.

Defrauding Plusnet? It isn't actually my intention to report a non-existant fault. I merely asked if a new router could only be sent out if the
existing Technicolor router is reported faulty. I'd rather not have to wait for a fault to occur before I can get a router that might be better.

Quote from: NorthEasterner

You can pay £40 + P&P for the new router.

If I'm to pay anything for a new router, it'll one that genuinely does support advanced options from a more reputable maker like Netgear.
The main reason that I'm choosing to stick with a router from Plusnet, regardless of whether it's made by Technicolor or Sagemcom,
rather than purchasing a 3rd party router, is in case I ever need to call up Plusnet technical support for assistance with connection
issues outside my LAN and beyond my control, I don't have to physically swap routers before picking up the phone.

[#4]

You wouldn't have to swap routers before phoning Plusnet.
Plusnet support are unable to diagnose router faults anyway.
When I started with fibre (in June 2012), Plusnet sent me a "free" Netgear router.
It has been running 24/7 without any problems ever since.

[#5]

Quote from: vilefoxdemonofdoom

Plusnet support are unable to diagnose router faults anyway.

That's not really true Jeremy. Plusnet Technical Support can often give very good support for a number of different hardware setups. I'm sure someone from CRT can verify that.

[#6]

I didn't say faulty router setups, I said

Quote from: vilefoxdemonofdoom

Plusnet support are unable to diagnose router faults anyway.

[#7]

Your continued trolling is just confusing the picture for people that have a more serious interest, perhaps you could restrain yourself
And I wasn't talking about a faulty router setup, I was talking about setups with different routers!
I suggest you leave any further comment on this to CRT.

[#8]

Officially we'll support setting up our router (ones we've supplied). We can provide all the information required to set up other routers if needed, and occasionally if the advisor knows the router the customer is using they will help.

[#9]

Plus you always have the user forums as a back up if you get stuck .
I to still have the Netgear router from Plusnet in 2012 - 3 years ago! Only felt like yesterday!!
NE

[#10]

If Plusnet were distributing Netgear routers back in 2012, why did they suddenly switch to handing out massively inferior Thomson routers?

[#11]

I suspect that question needs to be rephrased:
If Plusnet were distributing Netgear routers back in 2012 why did they not decide to not reduce subscriptions by as much as they did so that they could continue to supply Netgear routers?

[#12]

that's a double negative - "not decide to not reduce"

[#13]

Quote from: DJGM1974

If Plusnet were distributing Netgear routers back in 2012, why did they suddenly switch to handing out massively inferior Thomson routers?

Because they had lots of ADSL modem-routers, but no routers with a WAN connection (for fibre).
They had to wait for fibre to be proven before they could bulk-buy something that was ridiculously cheap.

[#14]

i must have been lucky in 2012    as i received the netgear , which is superior to the thompson i tried 

[#15]

I doubt anyone could find a current or recent router that's in anyway inferior to any made by Thomson / Technicolor. They are total junk.
FWIW ... I've ordered one of the new Sagemcom 2704n routers from Plusnet customer services earlier today, so I'll soon find out
how much of an improvement it is over the current Thomson / Technicolor 582n router I've got. It can't possibly be any worse!
jim:quote