Captive wifi

[#1]

My in-laws WiFi has recently started asking for them to login each time they want to use their Broadband. It brings up a page that says Captive WiFi. I have looking up similar issues and followed their suggestions but nothing changes

[#2]

@VH3

That's not their home router's Wi-Fi.

Sign in to your account - Captive WiFi

Captive portal - Wikipedia

[#3]

Yes it is.
If you turn the router off it disappears.
I've logged into the router and it looks ok.

[#4]

@VH3 

What router are they using? Is it the PN supplied one? What IP address is it at? Are the login credentials those supplied by Plusnet?

[#5]

@VH3 If that page is the one  in @pvmb 's first link, either the in-laws have inadvertently 'got there', or someone/something has tried hijacking their system - I can't think how or why, but I wouuld suggest they try running an anti-virus and/or malware scan.

[#6]

Plusnet Hub Two supplied by PN.

[#7]

@VH3

Then something, somewhere, is seriously wrong IMO.

This sounds as if it might(?) be a network or PC takeover of some kind. Dummy router set up to capture login passwords etc. Even a hijacked router, borked and flashed with new firmware (is that even possible over the net?).

That is NOT a Plusnet Hub 2 router - even if it once was.

[#8]

It all started after the ned person on the account died and so it had to be changed to the other partners name. Doesn't help that we are only visiting atm and it's an older forgetful person

[#9]

*named person

[#10]

The page it brings up to login from is not the same as the link provided earlier. I have a photo of the page but can't see how to upload it .

[#11]

This router has been here for 2 or 3 years (according to the in-law) and was working properly until recently.

[#12]

What does it look like If the browser is set to address: http://192.168.1.254/

Like this? -

[#13]

I get a Plusnet page of information

[#14]

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@VH3 wrote:
The page it brings up to login from is not the same as the link provided earlier. I have a photo of the page but can't see how to upload it .

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To attach the screenshot, click the 'paper-clip' at the bottom left, just below the reply window.

[#15]

I'm working on my Android phone, and there is no paperclip showing. There's an I in a circle with File attachment limits written next to it but no paperclip