still waiting
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- Re: still waiting
still waiting
23-05-2013 10:13 AM
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thanks
Re: still waiting
23-05-2013 1:45 PM
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Sorry for the delay, I'm chasing this up now and am arranging to get an engineer date confirmed today for you, I'll be in-touch shortly.
Chris
Re: still waiting
23-05-2013 4:29 PM
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Let me know if have any questions.
Re: still waiting
23-05-2013 7:00 PM
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Quote from: albinocory ... parnter has said if its not done soon just cancel the lot and go somewhere esle has anybody any ideas what esle i can do
The problem here is that PN as with ALL suppliers is at the mercy of BT Openreach who deliver the end user installs. No matter who you goto for your broadband service, you are faced with the same under resourced under skilled organisation BTOR.
You are best served by sitting tight and allowing the PN team to get matters sorted at the earliest dates offered by BTOR. If you want to do something which might make a difference, write to OFCOM, the Chairman of the BT group and your MP asking that BTOR are made to get an act together.
I sympathise with your frustration, if BTOR cannot service the appointment, you might reasonably expect that THEY sort out a new one the next day. They do not, they pass it back to the requesting provider for the next available date.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: still waiting
24-05-2013 11:48 AM
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Re: still waiting
24-05-2013 11:49 AM
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Re: still waiting
24-05-2013 11:51 AM
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Re: still waiting
24-05-2013 11:58 AM
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Re: still waiting
24-05-2013 12:00 PM
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Download Speed
29.95 Mbps
0 Mbps 31.32 Mbps
Max Achievable Speed
Download speedachieved during the test was - 29.95 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-31.32 Mbps .
Additional Information:
IP Profile for your line is - 31.32 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.4 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.4Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: still waiting
24-05-2013 4:32 PM
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Re: still waiting
25-05-2013 6:35 AM
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![](http://speedtest.net/result/2380739519.png)
Re: still waiting
25-05-2013 8:56 AM
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Looks like your line is underperforming against estimate. Whichever provider you are with it is going to be down to getting Openreach to do something as it is somewhere between your modem and the cabinet that you have issues. With performance like that on 40/10, 80/20 isn't going to speed anything up for you. It is only of benefit if the 80/20 package comes with features that you want over the 40/10.
jim:green more or less duplicate post removed and this post tidied up mod:end
Re: still waiting
27-05-2013 4:39 PM
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Re: still waiting
28-05-2013 9:50 AM
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Not sure if this is a case of the estimate being incorrect, but I'd recommend raising us a fault at http://faults.plus.net - pop some BT speed test results in the notes section along with your initial estimate and we'll get it looked into for you.
Re: still waiting
01-06-2013 11:30 PM
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