hugely disappointed

[#1]

Four times?
I have to take yet another day off work?
This is truly pathetic.

[#2]

I will not be available for an appointment tomorrow. I can't magic yet another day off out of thin air.
Earliest I can do is Wednesday. Not that it matters. At the point now where I expect things to go wrong.

[#3]

You might find this post a small comfort: http://community.plus.net/forum/index.php/topic,119591.0.html (OpenReach should pay Plusnet £45 for each missed appointment).
Also have a read of http://www.moneysavingexpert.com/shopping/delivery-rights
Making it clear that you will expect the FULL compensation you are entitled to might concentrate minds when it comes to arranging an appointment to suit you (e.g. Saturday).

[#4]

So, what's happening?
Is the appointment that will definitely go ahead booked for Wednesday?

[#5]

It's booked in for Wednesday 8am-1pm, I've had to chase this continually today to make 100% certain, I'll be doing the same tomorrow.

[#6]

Tomorrow is all confirmed, I've just sent an SMS to you too.
Let me know how you go.

[#7]

Won't know for certain until I get home from work, but the engineer arrived as hoped.
Told everything is working.
Will know for sure later on.
Sounds promising.
Fingers crossed.

[#8]

Let me know, I can see you've had a connection since 9.20am so I'm hopeful too!

[#9]

It sounds good.
Will let you know, but thanks for your help.
And apologises if I've been a tad snarky along the way - was just frustrated.

[#10]

Umm, are you paying for a new line because the computer says no to the one already installed? Please say no!

[#11]

Happy to say everything is now up and running.
Huzzah!
Thanks for the help. Much appreciated.

[#12]

Really happy to see that, I've updated your ticket to reflect this and I now hope you can enjoy your Internet service.

[#13]

Great, thanks.
Also, goodwill gesture not too shabby at all!
Ta for all the help.