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No phone or internet and unable to speak to plusnet

rossandsian
Newbie
Posts: 4
Registered: 17-11-2013

No phone or internet and unable to speak to plusnet

I have always been pleased with plusnet, however since my phone and broadband went down on Friday night, I have been unable to get through to talk to someone on the phone, and have only had a text back sayimg it MAY be resolved in a weeks time? I cant do any work at home and everything has been on hold until service resumes. Am resorting to posting desperate messages on forums to see it anyone can help me...Help I need my internet!
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: No phone or internet and unable to speak to plusnet

Hi rossandsian,
Sorry to hear that you've got a fault, I've taken a look and can see that this in due to be resolved by tomorrow(22ndth) by 9pm. Our faults team will chase this up to make sure this is the case tomorrow and if for any reason it's not I'd suggest replying to your ticket to let us know.
Edit- Date correction
rossandsian
Newbie
Posts: 4
Registered: 17-11-2013

Re: No phone or internet and unable to speak to plusnet

Thanks, will keep fingers crossed...
Superuser
Superuser
Posts: 6,637
Thanks: 732
Fixes: 52
Registered: 30-07-2007

Re: No phone or internet and unable to speak to plusnet

Quote
and can see that this in due to be resolved by tomorrow(18th)
Shocked BTOR have got a time machine now then!