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contract not being a contract

TheElk
Newbie
Posts: 1
Registered: ‎03-06-2019

contract not being a contract

Question: - When is a contract not a contract ?

Answer: - When your router has a problem 0ne & a half months before its due to be renewed/finish and you then have to pay for a new one to be sent out.

The strange bit is that I thought a contract lasted till the last day of the agreement between both parties. Unfortunately, this doesn't seem to be the case with PlusNet, which is a shame because until now I've never had an issue. 

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5 REPLIES 5
Baldrick1
Moderator
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Re: contract not being a contract

Free Plusnet routers come with a twelve month guarantee from new. After that you are on your own unless you negotiate a new deal that includes one. So the question has to be how long is it since they supplied the device, not how far are you through your current contract,

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VileReynard
Hero
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Registered: ‎01-09-2007

Re: contract not being a contract

There are many cast-off Hub 1's available on fleabay, quite cheaply.

"In The Beginning Was The Word, And The Word Was Aardvark."

gleneagles
Aspiring Legend
Posts: 11,105
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Registered: ‎02-08-2007

Re: contract not being a contract

@VileReynard 

Slightly off subject but why buy a hub 1 if hub 6 is available on ebay ?

Having gone from a hub 1 from PN which was excellent I moved to a hub 6, did not notice any additional increase in signal strength but the claim is that a Hub 6 is more secure and has an additional channel ?

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VileReynard
Hero
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Registered: ‎01-09-2007

Re: contract not being a contract

Quite true - but I have no experience of any of the Hubs and presumably a replacement Hub 1 might possibly be offered free of charge if the OP were to take out a fresh contract in a few weeks time.

"In The Beginning Was The Word, And The Word Was Aardvark."

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
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Registered: ‎27-04-2007

Re: contract not being a contract

Hi there, 

 

I've just checked your account @TheElk and it looks like we've provided a new router today but have only charged you for postage and packing fees. 

 

Adam

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 Adam Walker
 Plusnet Help Team