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contract not being a contract

Newbie
Posts: 1
Registered: ‎03-06-2019

contract not being a contract

Question: - When is a contract not a contract ?

Answer: - When your router has a problem 0ne & a half months before its due to be renewed/finish and you then have to pay for a new one to be sent out.

The strange bit is that I thought a contract lasted till the last day of the agreement between both parties. Unfortunately, this doesn't seem to be the case with PlusNet, which is a shame because until now I've never had an issue. 

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5 REPLIES 5
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Hero
Posts: 4,106
Thanks: 1,800
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Registered: ‎30-06-2016

Re: contract not being a contract

Free Plusnet routers come with a twelve month guarantee from new. After that you are on your own unless you negotiate a new deal that includes one. So the question has to be how long is it since they supplied the device, not how far are you through your current contract,

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Seasoned Champion
Posts: 12,208
Thanks: 562
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Registered: ‎01-09-2007

Re: contract not being a contract

There are many cast-off Hub 1's available on fleabay, quite cheaply.

"In The Beginning Was The Word, And The Word Was Aardvark."

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Community Veteran
Posts: 10,068
Thanks: 1,856
Fixes: 11
Registered: ‎02-08-2007

Re: contract not being a contract

@VileReynard 

Slightly off subject but why buy a hub 1 if hub 6 is available on ebay ?

Having gone from a hub 1 from PN which was excellent I moved to a hub 6, did not notice any additional increase in signal strength but the claim is that a Hub 6 is more secure and has an additional channel ?

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Seasoned Champion
Posts: 12,208
Thanks: 562
Fixes: 18
Registered: ‎01-09-2007

Re: contract not being a contract

Quite true - but I have no experience of any of the Hubs and presumably a replacement Hub 1 might possibly be offered free of charge if the OP were to take out a fresh contract in a few weeks time.

"In The Beginning Was The Word, And The Word Was Aardvark."

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Plusnet Help Team
Plusnet Help Team
Posts: 14,918
Thanks: 406
Fixes: 117
Registered: ‎27-04-2007

Re: contract not being a contract

Hi there, 

 

I've just checked your account @TheElk and it looks like we've provided a new router today but have only charged you for postage and packing fees. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team