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contact difficulties

Newbie
Posts: 1
Registered: ‎30-09-2020

contact difficulties

Fed up at not being able to email Plusnet with my complaint; after phoning, i was told to use the 'Ticket' option which i would find when i logged into my account. Where is that? i seem to have searched everywhere. Therefore, am unable to register my complaint about  today being  charged for an engineer's visit, three months after the event, despite being assured there would be no charge!😠

3 REPLIES 3
Moderator
Moderator
Posts: 30,090
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: contact difficulties

Moderators Note
This topic has been moved from General Chat to Plusnet Feedback.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Superuser
Superuser
Posts: 16,571
Thanks: 6,797
Fixes: 62
Registered: ‎22-08-2007

Re: contact difficulties

The complaints code of practice - https://www.plus.net/help/legal/complaints-code-of-practice/?_ga=2.18167994.2036413790.1600413663-84... - provides a direct link to the ticket system.

It might be helpful to have already logged into the user portal in another tab before clicking that link.
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 51
Fixes: 21
Registered: ‎31-03-2020

Re: contact difficulties

Hi @dizzy66. I've raised a ticket here which I tried to follow up by phone. If you'd like to respond to the ticket via that link, I'll get back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team