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You do not make us proud !!

forevermum
Newbie
Posts: 1
Registered: ‎28-05-2013

You do not make us proud !!

Tina Nudd plusnet certainly DO NOT do us proud, we have been without a wireless connection since thursday night due their faulty equipmentHuh This is the third router we have ahd to have now and i am getting very annoyed and upset that we are having sit by our front door with the ethernet cable to enable us to get onto the internet, we have been waiting since friday for the router , still not here................ my daughter is taking her exams and needs to revise and because of the lack of service is unable to do so, this is her most important time and plusnet definately do not deliver what they say. Our connection since january has dropped out on numerous occasions and as i mentioned we are now waiting for yet another router because the wireless side has broken down. We are paying full price for a service that we are not getting 100% back, we had no problems with Sky last year and i think you really need to sort out your customer service and your equipment as we were promised this todayHuh? We will now consider cancelling our contract and will not pay any fees due to the lack of service and faulty equipment. tinanuddd
15 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: You do not make us proud !!

Hi there,
I'm sorry to say that the router wasn't sent out on the Friday afternoon and will most likely be dispatched today due to the bank holiday weekend. Really sorry to hear that the current one isn't working, the replacement should ideally be with you tomorrow though it could be Thursday - they're dispatched via Royal Mail first class so shouldn't take too much longer.
zippyzappy
Grafter
Posts: 32
Registered: ‎29-04-2013

Re: You do not make us proud !!

EhHuh?? You've had three routers and are now waiting for a fourth ................ that sounds very odd indeed .............. you sure the routers are not workingHuh? Smiley
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: You do not make us proud !!

To be honest; this sounds more like there is some form of interference if 3+ routers are all failing on the wireless.
Can any of your devices see multiple wireless networks?  I would suggest taking a look at something like http://stumbler.net/ and running the application to see if your PN wireless is broadcasting on the same channel as other networks in the vicinity.
For instance if you're living in a terraced house with your router on one side of the house; your laptop on the other and next door with their router up against the same wall; then there is a possibility that the signal from next door would be greater meaning that if your networks are both using the same channel you would not be able to connect very well to your network.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: You do not make us proud !!

Are you on Fibre or ADSL there forevermum? I have to say this is very odd that even in the hallway your wireless is not working and you have to use an ethernet cable. I presume that this is a laptop? Have you checked say around a friend or neighbour that it gets a wireless signal there OK?
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: You do not make us proud !!

sorry  to say this  Embarrassed but after several post,s here and i have no doubt that the PN router does work for some people ,, but it looks like that its time for PN to look at another router as obviously the technicolor is causing a lot of bad feelings .
although i am lucky and dont use one , its giving PN a bad name  Embarrassed
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Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: You do not make us proud !!

rongtw, whilst a number of people have found it's wireless performance somewhat lacking, many have found it satisfactory giving adequate signal strength for thier needs.
The point in this particular case is that forevermum has said that they've had to use an Ethernet connection in the hall implying that the wireless doesn't work even in the hall. Well frankly, I don't believe 3 modem/routers have a fault like that, there is something else afoot. If it really turned out to be 3 faulty modem/routers then Plusnet must tell Thoimson to identify the faulty Batch(es) and provide replacements for Plusnet to issue to all its customers that have had one from the said batch(es).
Luzern
All Star
Posts: 3,452
Thanks: 366
Fixes: 3
Registered: ‎31-07-2007

Re: You do not make us proud !!

You guys know more than I Smiley, but if forevermum was with another ISP prior to PN, could she try the old ISP's router with PN details?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
davidj66
Rising Star
Posts: 628
Thanks: 38
Fixes: 1
Registered: ‎04-09-2008

Re: You do not make us proud !!

lucerne, firstly the OP indicates that she was with Sky previously -to change log on details on a Sky supplied router would require a hack,which I suspect, would be beyond her.
Secondly she hasn't been back since last Tuesday afternoon -presumably the "new" router is working. Wink
Luzern
All Star
Posts: 3,452
Thanks: 366
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Registered: ‎31-07-2007

Re: You do not make us proud !!

Sorweeey, must learn to read Embarrassed
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: You do not make us proud !!

@forevermum
Hi there, I'm not sure you'll see this reply as it seems to be resolved now.
As per my reply to your message on facebook the issue seems to be that your devices will only connect to our router via WEP rather than the more commonly used WPA standard. I understand that we've talked you through setting the router back to WEP and that you can connect fine now.
Let me know if you have any other concerns.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: You do not make us proud !!

Quote from: davidj60
She hasn't been back since last Tuesday afternoon -presumably the "new" router is working. Wink

Or alternatively she's been down the library getting text books to help her daughter revise  Grin
davidj66
Rising Star
Posts: 628
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Registered: ‎04-09-2008

Re: You do not make us proud !!

Quote from: _Adam_Walker_

As per my reply to your message on facebook the issue seems to be that your devices will only connect to our router via WEP rather than the more commonly used WPA standard. I understand that we've talked you through setting the router back to WEP and that you can connect fine now.


...seems a bit hairy and also a bit unusual - most of my home kit is getting a bit long in the tooth -but it all supports WPA if not WPA2 -HOW OLD is the kit the OP is using ? Wonder if C/Services explained how insecure WEP now is?? Sad
Moderator
Moderator
Posts: 19,038
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Registered: ‎11-01-2008

Re: You do not make us proud !!

Could be something like a Nintendo ds, theses will only connect to a wep access point. Dsi's will allow wpa for surfing but not gaming...
Would be nice for the op to reply and say that it was resolved satisfactorily in the end..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Highlighted
Community Veteran
Posts: 6,319
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Registered: ‎08-01-2008

Re: You do not make us proud !!

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