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1 month in

gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

1 month in

I've been with PN a month now and so far I'm very happy with the service and support Smiley There were some problems caused by a loose wire in the cab (if you believe BT) but since the 20th May the line has been rock steady with just a slight drop in speed. Otherwise my speed has been rock steady about the 11.5Mbps mark.
Broadband transferred to PN on 30th April
Phone transferred 20th May
Phone exchange:
    HOLYHEAD
Estimated line speed:
    8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
    11.7 Mb
-------------------------------------------------------------------
DSL Connection
Link Information
Uptime: 8 days, 18:59:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.254 / 13.287
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,37
Output Power (Up/Down) [dBm]: 12,4 / 0,0
Line Attenuation (Up/Down) [dB]: 14,1 / 27,0
SN Margin (Up/Down) [dB]: 5,9 / 5,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 41 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 18.218 / 0
FEC Errors (Up/Down): 2.138 / 196.071.350
CRC Errors (Up/Down): 160 / 1.757
HEC Errors (Up/Down): 176 / 12.333
--------------------------------------------------------------------
Download speedachieved during the test was - 11.18 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.72 Mbps
Upload speed achieved during the test was - 0.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
I have noticed a drop in my Current Line Speed which was at 13.4Mb but has since dropped to 11.7Mb, plus the numerous errors.......... anything I should be worried about or can do to reduce these Smiley
Gerwyn
21 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: 1 month in

Hi there Gerwyn,
I've just been running a few checks for you and I can't see any obvious reasons for this, has anything changed in terms of your set up recently? i.e change of modem/router any thing new plugged in the line, any changes to extensions, phones being used etc?
Also it would be worth you connecting to the test socket (if you have one) and posting your router stats again:
http://www.plus.net/support/broadband/master-socket-guide.shtml

Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Hi Adam, thanks for your reply, no there has be no changes to my set up at all, in fact the last change was replacing my bt home hub 2 with the TG582n a month ago
firstly my set up
TG582n router connected via filter direct to master socket, no extensions. I was once told by a BT engineer that no need to plug into test socket if I have no extensions, if this is wrong please let me know and I'll power down the router and plug into the test socket.
The router is then plugged into a powerline adaptor which supplies my main pc and a media center pc. I also use a laptop via wifi.
Only other thing connected to the filter is a binatone cordless phone base station.
Last results were from the laptop across wifi, the following are from the same laptop but using ethernet cable directly into the router.
DSL Connection
Link Information
Uptime: 8 days, 19:41:05
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.254 / 13.287
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,40
Output Power (Up/Down) [dBm]: 12,4 / 0,0
Line Attenuation (Up/Down) [dB]: 14,1 / 27,0
SN Margin (Up/Down) [dB]: 5,9 / 5,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 41 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 18.233 / 0
FEC Errors (Up/Down): 2.161 / 197.938.800
CRC Errors (Up/Down): 162 / 1.778
HEC Errors (Up/Down): 176 / 12.365
-----------------------------------------------------
Download speedachieved during the test was - 10.87 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.72 Mbps
Upload speed achieved during the test was - 1.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
If you would like results from the test socket please let me know,
Thank you
Gerwyn
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: 1 month in

Hi again,
hmm not much difference there, however re
Quote
I was once told by a BT engineer that no need to plug into test socket if I have no extensions, if this is wrong please let me know and I'll power down the router and plug into the test socket.

That's not quite right as connecting to the test socket also eliminates the faceplate from being the cause of any issues (which it can be sometimes) so it depends on how stringent you want to be really Smiley personally I'd give it a go unless it's a bind for you for some reason.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Hi Adam, I am now connected to the test socket...... had to pop out for an hour but here are the results. There are a few changes noticebly my download IP Profile has gone up on the BTw speedtest, not sure if you or BT did something there. I wouldn't think plugging the router in to the test socket would cause that change. I wish to note I am happy with everything as is, just wondering if it could be improved. Look forward to your views and advice Smiley
Gerwyn
Phone exchange:
    HOLYHEAD
Estimated line speed:
    8Mb (This may vary between 6Mb and 10Mb) - Checked on 2013-04-23 02:54:03
Current line speed:
    11.7 Mb
----------------------------------------------
Download speedachieved during the test was - 10.98 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.72 Mbps
Upload speed achieved during the test was - 0.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
---------------------------------------------
DSL Connection
Link Information
Uptime: 0 days, 0:59:35
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.256 / 17.815
Data Transferred (Sent/Received) [MB/GB]: 72,91 / 1,99
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 14,2 / 27,0
SN Margin (Up/Down) [dB]: 6,1 / 3,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 59 / 0
Loss of Signal (Local/Remote): 7 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 19.177 / 0
FEC Errors (Up/Down): 0 / 19.599.023
CRC Errors (Up/Down): 0 / 4.123
HEC Errors (Up/Down): 0 / 7.558
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: 1 month in

Your Current Line Speed needs a nudge to bring it in line with the IP Profile. It should be 15.7, not 11.7...
Looks like your NTE5 socket is faulty - you can buy a replacement  from http://clarity.it/ - I recently bought the filtered one for my sister and her download speed went from about 1.5 to 4Mb.
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Hi Jaggles, I build and repair pc's as a hobby but tbh, have no clue about routers and the line faults etc. For my edification could you please explain why you think its a faulty NTE5 socket. Thank you.
I do have a BT I-Plate I got when they were handing them out for free to BT customers. I never bothered fitting it as I don't need any extensions...... would it be worth fitting or should I purchase a new NTE5 socket
Regards Gerwyn
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: 1 month in

From your posts - at the test socket: IP Profile for your line is - 15.72 Mbps
In the main socket: IP Profile for your line is - 11.72 Mbps
You've gained 4Mb by plugging in to the test port, indicating that there is almost certainly something wrong with the socket. The i-Plate won't help if you have no extensions - all it does is filter out interference from the bell wire in the extension cable(s).
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Ahh thanks for that Jaggles, one learns all the time, so essentially I need to purchase a new faceplate but will probably have to purchase a whole new NTE5 box.
Gerwyn
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: 1 month in

All you need is the faceplate. If you get a standard one you will need to continue using a microfilter. If you get a filtered socket, you no longer need the microfilter. You'll also need the longer screws for the filtered faceplate.
Not affiliated to Clarity, just a satisfied customer.
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Thanks Jaggles, just had a look at the Clarity site, will look into purchasing the filtered one when I can spare the money. For the moment I'll leave everything connected to the test socket, don't see the point of putting the faceplate back on if its faulty and apart from dust the box is in the back bedroom which rarely gets used Smiley
All I can do now is ask Adam or some other nice PN person to nudge my Current Line Speed as you suggested Smiley
Gerwyn
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 1 month in

Hi Gerwyn,
I've just changed this for you.
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Thank you James Smiley
Gerwyn
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Help !!! something has gone wrong, my dsl over the last hour has been disconnecting almost every 5 mins Sad Everything was ok till I plugged the router into the test socket and got my Current Line Speed nudged Sad
[Edit]  Ok this is not fun anymore, thought it had calmed down but still suffering disconnects........ Not sure whether I should keep this thread going or open another as a fault Sad
[Edit] All change, seems to have calmed down over night Uptime: 0 days, 11:32:23 so I'll see how things go from here Smiley  Thanks for your help
gtowen
Rising Star
Posts: 354
Thanks: 9
Fixes: 1
Registered: ‎05-05-2013

Re: 1 month in

Still not right, only a few disconnects between 23:00hrs friday night and 17:00hrs saturday then all hell let loose again with it disconnecting every 5-10 mins until 22:30 hrs when it seems to have calmed down again
Here's the event log that shows on the router page :
Jun 1 19:20:19 CONFIGURATION saved by TR69

Error Jun 1 19:16:10 FIREWALL replay check (1 of 3): Protocol: ICMP Src ip: 84.231.211.222 Dst ip: 146.90.1.74 Type: Destination Unreachable Code: Port Unreacheable

Info Jun 1 19:13:48 SNTP Synchronised to server: 212.159.13.50

Info Jun 1 19:13:42 IDS fragment parser : fragment out-of-order (1 of 1) : 199.254.61.1 146.90.1.74 1500 UDP 53->59589 frag 33972:1480@0+

Error Jun 1 19:11:41 FIREWALL replay check (1 of 1): Protocol: ICMP Src ip: 101.0.4.6 Dst ip: 146.90.1.74 Type: Destination Unreachable Code: Port Unreacheable

Info Jun 1 19:10:13 FIREWALL event (1 of 1): deleted rules

Warning Jun 1 19:10:13 PPP link up (Internet) [146.90.1.74]

Info Jun 1 19:10:12 PPP CHAP Chap receive success : authentication ok

Info Jun 1 19:10:12 PPP CHAP Receive challenge (rhost = PTW-AG01)

Info Jun 1 19:10:10 PPP CHAP Receive challenge (rhost = bras-red11.mr-dh)

Info Jun 1 19:10:08 xDSL linestate up (ITU-T G.992.5; downstream: 16833 kbit/s, upstream: 1248 kbit/s; output Power Down: 19.3 dBm, Up: 12.6 dBm; line Attenuation Down: 27.5 dB, Up: 14.2 dB; snr Margin Down: 3.1 dB, Up: 6.5 dB)

Info Jun 1 19:09:42 xDSL linestate down

Info Jun 1 19:09:16 xDSL linestate down

Info Jun 1 19:08:45 xDSL linestate down

Info Jun 1 19:08:25 xDSL linestate down

Info Jun 1 19:08:15 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)

Info Jun 1 19:07:53 xDSL linestate up (ITU-T G.992.5; downstream: 9977 kbit/s, upstream: 1268 kbit/s; output Power Down: 18.9 dBm, Up: 12.5 dBm; line Attenuation Down: 27.0 dB, Up: 14.2 dB; snr Margin Down: 3.1 dB, Up: 6.4 dB)

Info Jun 1 19:07:27 xDSL linestate down

Warning Jun 1 19:07:07 PPP link down (Internet) [87.113.96.94]

Error Jun 1 19:07:06 [CWMP] Connection timed out

Info Jun 1 19:07:01 xDSL linestate down

Info Jun 1 19:06:48 LOGIN User admin logged in on [HTTP] (from 192.168.1.94)

Info Jun 1 19:06:31 xDSL linestate down

Info Jun 1 19:06:10 FIREWALL event (1 of 1): modified rules

Info Jun 1 19:06:10 FIREWALL event (1 of 1): created rules

Info Jun 1 19:06:10 xDSL linestate down

Info Jun 1 19:06:02 FIREWALL event (1 of 1): deleted rules

Warning Jun 1 19:06:02 PPP link up (Internet) [87.113.96.94]

Info Jun 1 19:06:01 PPP CHAP Chap receive success : authentication ok

Info Jun 1 19:06:01 PPP CHAP Receive challenge (rhost = ptw-ag04)

Info Jun 1 19:05:51 PPP CHAP Receive challenge (rhost = bras-red11.mr-dh)

Info Jun 1 19:05:38 xDSL linestate up (ITU-T G.992.5; downstream: 17268 kbit/s, upstream: 1252 kbit/s; output Power Down: 19.3 dBm, Up: 12.4 dBm; line Attenuation Down: 27.0 dB, Up: 14.2 dB; snr Margin Down: 3.1 dB, Up: 6.7 dB)

Info Jun 1 19:05:12 xDSL linestate down

Warning Jun 1 19:04:51 PPP link down (Internet) [146.90.17.144]

Info Jun 1 19:04:46 xDSL linestate down

Info Jun 1 19:04:16 xDSL linestate down

Info Jun 1 19:03:55 FIREWALL event (1 of 1): modified rules

Info Jun 1 19:03:55 FIREWALL event (1 of 1): created rules