Where is my £70 Cashback

[#1]

Quote from: HarryB

Hey everyone, we've recently been notified that the third party who deal with sending out our cashback have experienced a technical issue and this has caused delays on some of the cheques that were due to arrive recently.

Hi Harry,
It is evident that this third party is incapable of doing the job proficiently and is thereby causing PlusNET major embarrassment.  At what level of PlusNET management is this issue being tackled  - CEO or the office tea boy?  Such a process also has real costs to PlusNET which ultimately users pay for; what is being done to eliminate / avoid the issue going forward?  Would it not be simpler to offer attractive up front discounts on the monthly charge on a longer contract than to suffer the cost and embarrassment of a problematic Cashback deal, to say nothing of the impact on cash flow?
Cashback simply makes no commercial sense especially when it generates the level of negativity seen across the forums.
Kevin.

[#2]

+1 Townman - it seems that many who don't get their cashback are relying on it to buy groceries or pay the leccie bill. That would be the only reason I can see for being so disgruntled when this bonus doesn't arrive 

[#3]

I have been waiting since November for £75 cash back and now all that is happening is my question keeps getting put on hold, seriously fed up with this service or lack of! Waiting for updates and then the update is telling me I'm on hold for another 7 days!!

[#4]

Sorry it's been a while since I've been on this thread with any updates....
@choo - I wouldn't worry about it at the moment as the ticket all seems correct and it's well within the advised lead time. You don't need to do anything else, but if you haven't received the cheque within the advised time frame, please do let me know.
@ken gower - Welcome to the forums, sounds like a pleasant surprise to find in your mail ;D, glad to hear your cheque arrived.
@patriciar - I'm sorry to see the lack of updates previously when the ticket was put back on hold last week with no customer facing comments :-[. I'll be providing feedback to that agent and I'm now moving the ticket with the other cashback queries I'm chasing. I hope to be able to get an update later this week, but I can assure you that I'll push for updates as soon as possible.

[#5]

any chance sir you can chase my £50 cashback please 

[#6]

Good night,
My Topcashback of 78.50 has been declined. I've claimed it, why it was rejected? when I could recieve the confirmation?
Thank you

[#7]

@sparky208 - I wouldn't worry too much at the moment, as it looks like it's still well within the lead time. The good news is that the tracker shows it should already be on it's way and is expected some time around 29/05/15.
@subamarillo88 - As the cashback you're referring to is through TopCashback, I believe you'll need to do the following if they've declined it:

• Go to the TopCashBack website and log into your TopCashBack account.


• Select 'Account', which can be found toward the top right of the website.


• Click on 'Customer care'.


• Select the 'View or lodge a claim' option.

You must ensure that you provide your Plusnet username and ensure that all information matches the information which we hold for you.
If they've given you a reason as to why they've declined it, feel free to let me know what the reason was and I'll see if I've missed anything or if there's anything else you'll need to do.
I hope this helps 

[#8]

Hi, I'm waiting for my email to register for the £75 cashback offer from the first may bank hol weekend. 2 friends have had both the email and cheque and signed up and went live in the same day yet I've had no ema.il let alone cash?

[#9]

Only just joined how do I find out if I qualify? not had a return email regarding this thanks

[#10]

@Editions1981 - Your email to redeem the cashback should have been with you by the 3rd June.
@morrisr701 - It doesn't look like you signed up to a cashback deal, sorry.

[#11]

Quote from: Chris

@Editions1981 - Your email to redeem the cashback should have been with you by the 3rd June. @morrisr701 - It doesn't look like you signed up to a cashback deal, sorry.

Could you check my account, I never got an email either... I had to sign up through the phone because online kept rejecting payment for some unknown reason.

[#12]

Can anyone tell me if I signed up via the cash back deal?
I joined on-line within the specified time frame but I've not had an email.

[#13]

@thedyes0
The offer code on your account isn't a cashback one, most likely due to signing up over the phone as the cashback deals were online only at that point.
@happysnapper
You don't seem to be on a cashback offer either.

[#14]

Moving to a new house, no virgin media available, only the second time in 15+ years I've been without fibre to the house...
I hit the comparison websites.
http://www.uswitch.com/broadband/news/2015/05/plusnet_launches_bank_hols_broadband_deal_12_months_fr...
"Plusnet has launched a new broadband deal for the Bank Holiday weekend: 12 months' free internet services and £75 cashback. The service provider is running the money-off promotion - which applies to its Unlimited Broadband and Calls package - until Tuesday May 5th. New customers signing up for the deal, which offers up to 17Mb download speeds with no monthly usage cap, can enjoy one year's free service. The package includes a free wireless router, a free activation and weekend calls to UK landlines, as well as Plusnet SafeGuard, Plusnet Assist and 24/7 UK-based customer support. Unlimited Broadband and Calls is ordinarily priced at £9.99 per month plus line rental, but new customers only need to pay for line rental during the first year. This means they can save a total of £119.88 on broadband bills during their introductory contract period, and receive another £75 cashback. New customers are required to sign up for the deal on a 12-month contract."
Yippee! The only company I've used for DSL are still 'doing you proud'
I signed up to Plusnet on-line via Plusnet ...
14 May 2015 .. email from Plusnet .. Welcome to Plusnet.
16th June (finally got connected) and somehow I'm not on a cash back deal?
Anyone have an explanation, please?
edit ... until Tuesday May 5th ... That must be it ... 

[#15]

That's just what I was about to point out, sorry you missed the cashback